Floor Manager

Jetro Restaurant Depot; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Jetro Restaurant Depot is seeking a Floor Manager to oversee the Floor department, ensure shelves are stocked and labeled, and provide excellent customer service. You will supervise Floor staff, assist with schedules, training, and disciplinary actions, and ensure compliance with HACCP and inventory controls.

The role requires strong leadership, communication, and execution of merchandising plans, with the ability to handle varied shifts and maintain safety standards.

Qualifications

• Bachelor’s Degree is preferred, or a High School Diploma/GED with 4+ years in customer service.
• Ability to read, analyze and interpret business materials and procedures.
• Ability to present information clearly to managers, clients and the public.
• Ability to calculate figures such as discounts, interest, proportions, percentages, area, mass and volume.
• Strong written and oral communication skills; capable of handling confidential information.
• High interpersonal skills and customer orientation; computer literacy is required.

Responsibilities

• Develops schedules and supervises Floor staff.
• Ensures shelves are stocked, labeled, rotated and clean; coordinates merchandising.
• Trains employees in responsibilities and safety procedures; conducts audits as needed.
• Interviews candidates and assists with hires; maintains HACCP-related inspections and audits.
• Monitors product inventory, pricing accuracy and paperwork for deliveries and returns.
• Maintains accurate inventory records and coordinates ordering to balance pricing and shrinkage.
• Communicates low stock information to Inventory Controller; oversees weekly perishable audits.
• Performs other duties as assigned and works varying shifts including before opening or after closing.

Skills

Customer service

Communication skills

Interpersonal skills

Computer literacy

Reading/comprehension

Verbal communication

Education

Bachelor’s Degree

High School Diploma or GED

Job description

JOB DETAILS

Position Title: Floor Manager

Department: Floor

Supervisor: Assistant Branch Manager/Branch Manager

FLSA: Exempt

Position Summary

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions

• Ensure proper customer service and works to develop relationships with large customers.
• Supervises and works alongside Assistant Floor Manager, Floor Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated.
• Develops schedules, monitors performance and recommends the proper discipline as appropriate.
• Trains employees in job responsibilities and safe operating procedures
• Interviews candidates and recommends for hires.
• Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits.
• Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.
• Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions.
• Supervises the receiving of products and ensures that the proper paperwork is completed.
• Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
• Supervises the ordering of products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand.
• Coordinates that the pallets stored in the racks have the proper block and date tags.
• Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.
• Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers/refrigerators.
• Assures that trash is removed from floor and properly handled.
• Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.
• Ensures that all signage is correct and that the flyers’ prices are reflected on the product.
• Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, space allocation) and creatively merchandises and sets up impulse areas for merchandising.
• Performs additional duties, responsibilities and projects as assigned.
• Performs weekly self audits on the perishable department.
• Works different schedules as required. May be required to start before store opening and/or start later in order to close store and prepare for next business day.

Other Responsibilities

• Performs other work-related duties as required and assigned.

Education, Experience And Skills Required

• Bachelor’s Degree, OR
• High School Diploma or GED with at least 4 years experience in customer service, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situation and documentation.
• Commitment to company values and strong customer orientation.
• Computer Literacy

Physical Requirements

• Lift/Carry Abilities (measured for maximum or average load)
• Lift – 50 lbs
• Carry strength (50’ or less) – 50 lbs
• Frequent lift/carry (> 12x/hour) – 50 lbs
• Constant lift/carry (> 30x/hr) – 20 lbs
• Push/Pull – 500lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity – 80-100%
• Manual dexterity – 80 – 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk – constantly
• Reach above shoulder level – occasionally
• Twist/turn head – constantly
• Bend over/stoop – occasionally
• Climb steps/ladder – occasionally
• Kneel/squat - occasionally

Work Environment

• Requires frequent exposure to cold temperatures
• Equipment in motion (forklifts, electric pallet jacks, scooters)

Job Ref #: c3b7e840-396b-4d01-8f91-d86dfd809e96

Date Posted: 2024-12-16