Floor Manager

The h.wood Group; West Hollywood (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

A leading hospitality and nightlife brand seeks a Management Team member at The Bird Streets Club in West Hollywood. The ideal candidate will ensure exceptional service, oversee staff training, and maintain high operational standards in a dynamic environment. Join a creative team dedicated to delivering memorable experiences.

Benefits

Flexible routine-time off

Health, dental, vision, and life insurance

Qualifications

• Minimum of 2 years’ experience in full-service, high-volume dining.
• Proven experience leading and managing a team in a high-paced setting.
• Strong knowledge of front and back house operations.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Oversee training of new staff and ensure company policies are upheld.
• Evaluate staff performance and respond to customer concerns.

Skills

Customer Service

Communication Skills

Organizational Skills

Team Management

Decision Making

Job description

ROLE SUMMARY:
Nested in the west end of historic Sunset Boulevard, The Bird Streets Club promises a most discerningly Private Members enclave. A culture of refined service, ensuring that the diverse mix of change-makers can relax into the moment. Managed by the most iconic brand in hospitality and nightlife, The h.wood Group, The Bird Streets Club will offer glamorous dining, exquisite service and memorable experiences.

Like our membership, the Management Team will be a curated collection of innovative thinkers and creative trailblazers who enjoy the creative challenges involved in bringing this project to light.

RESPONSIBILTIES:

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee the new hire paperwork and training of new staff members.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns in a timely and professional manner.
• Perform other duties as assigned by AGM and GM.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 2 years’ experience in a full-service, high-volume dining establishment.
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a high paced setting.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Must have high energy, great communication skills, and be able to work as part of a team.
• Must be reliable, responsible, and trustworthy.
• Must have attention to detail and willingness to deliver exceptional customer service.

JOB DETAILS AND BENEFITS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.