Floor Manager

Ontario Trillium Foundation; Vineyard Haven (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

Supportive work environment

Housing assistance may be available

Growth opportunities

Job summary

The Ontario Trillium Foundation in Vineyard Haven seeks a Floor Manager for the Ocean Club. This hands-on leadership role involves overseeing front-of-house operations, ensuring exceptional guest experiences, and managing staff. Ideal candidates will have over a year of supervisory experience in hospitality, strong leadership skills, and an exceptional guest service mindset. The position offers competitive compensation and health benefits in a supportive team environment.

Qualifications

• 1+ years of experience in floor management or supervisory role in hospitality.
• Strong leadership and communication skills.
• Ability to stay composed in high-pressure environments.

Responsibilities

• Oversee daily front-of-house operations during service.
• Lead and motivate front-of-house staff.
• Ensure high standards of service and guest engagement.

Skills

Leadership

Communication

Problem-solving

Customer service mindset

Tools

POS systems

Reservation systems

Job description

Floor Manager – Ocean Club

Location:Martha’s Vineyard, MA

Seasonal | Full-Time

Position Overview

The Floor Manager is a hands‑on leadership role responsible for overseeing daily front‑of‑house operations and ensuring an exceptional guest experience at our oceanfront club. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, teamwork, and elevated coastal dining. This role reports to the General Manager, a highly experienced hospitality professional with a strong track record in elevated dining and guest‑focused operations.

Key Responsibilities

• Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
• Lead, coach, and motivate front‑of‑house staff including servers, bartenders, hosts, and support staff
• Maintain high standards of service, presentation, and guest engagement at all times
• Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
• Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
• Manage table flow, reservations, walk‑ins, and seating to maximize guest satisfaction and revenue
• Monitor staff performance, provide real‑time feedback, and support training and onboarding
• Enforce company policies, service standards, and health & safety regulations
• Assist with opening and closing duties, including cash handling and end‑of‑shift reporting
• Support special events, private parties, and high‑volume service periods

Qualifications & Skills

• 1+ years of floor management or supervisory experience in a hospitality driven venue
• Strong leadership, communication, and problem‑solving skills
• Ability to remain composed and professional in fast‑paced, high‑pressure environments
• Exceptional guest service mindset with attention to detail
• Experience with POS and reservation systems preferred
• Ability to stand and move for extended periods

What We Offer

• Competitive compensation
• Health Benefits
• Opportunity to work in a premier oceanfront setting
• Supportive, team‑oriented work environment
• Housing assistance may be available (if applicable)
• Growth opportunities