Floor Manager

The Lot; San Ramon (CA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

The Lot City Center in San Ramon is seeking an experienced Floor Manager to oversee all front-of-house operations across cinema, dining, and guest services, ensuring a premier guest experience.

You will lead staffing, training, and event execution while upholding THE LOT’s culture of hospitality and operational excellence. This role requires strong leadership, menu knowledge, and seamless cross-department coordination.

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Minimum of two (2) years of supervisory or management experience in hospitality, restaurant, entertainment, or multi-department operations.
• Proven leadership ability in a fast-paced, guest-focused environment.
• Experience with restaurant, bar, cinema, or event operations preferred.
• Experience with POS systems, scheduling systems, and Microsoft Office preferred.
• Strong communication, decision-making, and conflict-resolution skills.
• Demonstrated dependability regarding attendance, punctuality, and follow-through.
• Fluency in other languages is beneficial.

Responsibilities

• Oversee daily floor operations across cinema, restaurant, bar, café, lobby, and guest service.
• Ensure all guests are greeted promptly and provided with the highest level of customer care.
• Coach, motivate, train, and develop team members to support growth and shift success.
• Assist with onboarding and training of new team members for proper integration and role readiness.
• Conduct daily floor walks to ensure public areas, auditoriums, dining spaces, service stations, and restrooms are clean, stocked, and operational.
• Maintain compliance with health standards, sanitation procedures, and safety requirements.
• Oversee team member meal breaks, rest breaks, and overtime in line with labor laws and policy.
• Maintain and update checklists, side work assignments, logs, and shift notes.
• Coordinate communication between front-of-house, kitchen, bar, cinema, and management teams for seamless service flow.
• Assist with inventory counts, product ordering, supply replenishment, and cost-control procedures.
• Respond promptly to guest concerns, complaints, and service recovery.
• Lead pre-shift meetings and communicate daily priorities and event details to staff.
• Oversee execution of private events, in-house promotions, screenings, and activations.
• Ensure proper staffing, setup, timelines, and service standards for all events.
• Report incidents to management and HR.
• Perform opening, closing, administrative duties as assigned.

Skills

Leadership

Team supervision

Customer service

Communication

Decision-making

Conflict resolution

Dependability

Education

High School Diploma

Tools

Vista POS

Scheduling systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time San Ramon, CA, US

Salary Range: $71,000.00 To $74,000.00 Annually

THE LOT City Center is LOOKING FOR AN EXPERIENCED FLOOR MANAGER

SUMMARY

The Floor Manager is responsible for overseeing all day-to-day front-of-house operations across the cinema, restaurant, bar, café, lobby, and guest service areas during assigned shifts. Working under the general direction of the General Manager, this role ensures a smooth, efficient, and elevated guest experience through hands-on leadership, strong team supervision, and consistent execution of THE LOT’s service standards.

The Floor Manager leads by example while supporting staffing, operational readiness, guest satisfaction, and cross-department coordination. This position plays a key leadership role in executing in-house events, private functions, and special activations while maintaining THE LOT’s culture of hospitality, accountability, and operational excellence.

ESSENTIAL JOB FUNCTIONS

• Oversee daily floor operations across cinema, restaurant, bar, café, lobby, and guest service

areas.

• Ensure all guests are greeted promptly and provided with the highest level of customer care.

completion of side work.

• Monitor team member performance and hold staff accountable to guest service, appearance, and operational standards.

and operational standards.

• Coach, motivate, train, and develop team members to support individual growth and shift success.

success.

• Assist with onboarding and training of new team members to ensure proper integration and role readiness.

readiness.

• Conduct daily floor walks to ensure all public areas, auditoriums, dining spaces, service stations, and restrooms are clean, stocked, and operational.

stations, and restrooms are clean, stocked, and operational.

• Maintain compliance with company policies, SOPs, health standards, sanitation procedures, and safety requirements.

and safety requirements.

• Oversee team member meal breaks, rest breaks, and overtime in accordance with labor laws and company policy.

and company policy.

• Maintain and update checklists, side work assignments, operational logs, and shift communication notes.

and shift communication notes.

• Maintain proficiency in Vista POS systems including ticket sales, comps, swaps, refunds, memberships, gift cards, and point redemption.

memberships, gift cards, and point redemption.

• Support Vista Back Office functions including audits, reporting, and operational adjustments.

• Coordinate communication between front-of-house, kitchen, bar, cinema, and management teams to ensure seamless service flow.

teams to ensure seamless service flow.

• Assist with inventory counts, product ordering, supply replenishment, and cost-control procedures.

procedures.

• Respond promptly and professionally to guest concerns, complaints, and service recovery.

• Lead pre-shift meetings and communicate daily priorities, service notes, and event details to staff.

staff.

• Oversee execution of private events, in-house promotions, screenings, and special activations at the location.

at the location.

• Ensure proper staffing, setup, timelines, and service standards for all events hosted at the venue.

venue.

• Support post-event breakdown, operational reset, and follow-up communication with management.

management.

• Report guest incidents, maintenance concerns, and team member injuries promptly to management and HR.

management and HR.

• Perform opening, closing, administrative, and other related duties as assigned.

The associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION

• High school diploma or equivalent required.

• Must be 21 years of age or older.

• Minimum of two (2) years of supervisory or management experience in hospitality, restaurant, entertainment, or multi-department operations.

entertainment, or multi-department operations.

• Proven leadership ability in a fast-paced, guest-focused environment.

• Experience with restaurant, bar, cinema, or event operations preferred.

• Experience with POS systems, scheduling systems, and Microsoft Office preferred.

• Strong communication, decision-making, and conflict-resolution skills.

• Demonstrated dependability regarding attendance, punctuality, and follow-through.

• Fluency in other languages is beneficial.

JOB REQUIREMENTS

• Must be legally authorized to work in the United States.

• Must be able to read, write, and communicate clearly in English.

• Must maintain a professional appearance and demeanor at all times.

• Must be able to work independently, exercise sound judgment, and remain calm under pressure.

• Must possess strong organizational and multitasking skills.

• Must be able to manage shifting priorities while maintaining service excellence.

• Must be able to work collaboratively with all departments.

• Must demonstrate professionalism, diplomacy, and leadership presence.

• Must be available to work a flexible schedule including evenings, weekends, holidays, and special events.

events.

• Must conduct oneself in accordance with THE LOT’s policies and procedures at all times.

Job Type: Full-time

• Health insurance

• Paid time off

• Vision insurance

Experience

• Restaurant Experience: 1 year (Preferred)