Floor Manager

Socket.dev; San Ramon (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

THE LOT City Center in San Ramon is seeking an experienced Floor Manager to supervise front-of-house operations across cinema, restaurant, bar, café, and lobby. You will lead by example, ensuring top-tier guest service and smooth daily operations during assigned shifts.

You will coach and develop a diverse team, coordinate with departments, and support in-house events and special activations while upholding THE LOT’s culture of hospitality and excellence.

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Minimum of two (2) years of supervisory or management experience in hospitality, restaurant, entertainment, or multi-department operations.
• Proven leadership ability in a fast-paced, guest-focused environment.
• Experience with POS systems, scheduling systems, and Microsoft Office preferred.
• Fluency in other languages is beneficial.

Responsibilities

• Oversee daily floor operations across cinema, restaurant, bar, cafe, lobby, and guest service areas.
• Greet guests promptly and provide the highest level of customer care.
• Lead shift operations, maintain cleanliness, organization, and staffing levels.
• Coach, motivate, train, and develop team members for growth and shift success.
• Assist with onboarding and training of new team members.
• Conduct daily floor walks to ensure areas are clean, stocked and operational.
• Maintain compliance with policies, SOPs, health standards, sanitation, and safety.

Skills

Guest service

Leadership

Communication

Time management

Conflict resolution

Education

High school diploma or equivalent

Tools

POS systems

Scheduling systems

Microsoft Office

Job description

THE LOT City Center is LOOKING FOR AN EXPERIENCEDFLOOR MANAGER

SUMMARY:

The Floor Manager is responsible for overseeing all day-to-day front-of-house operations across the cinema, restaurant, bar, café, lobby, and guest service areas during assigned shifts. Working under the general direction of the General Manager, this role ensures a smooth, efficient, and elevated guest experience through hands-on leadership, strong team supervision, and consistent execution of THE LOT’s service standards.

The Floor Manager leads by example while supporting staffing, operational readiness, guest satisfaction, and cross-department coordination. This position plays a key leadership role in executing in-house events, private functions, and special activations while maintaining THE LOT’s culture of hospitality, accountability, and operational excellence.

ESSENTIAL JOB FUNCTIONS:

• Oversee daily floor operations across cinema, restaurant, bar, café, lobby, and guest service

areas.

• Ensure all guests are greeted promptly and provided with the highest level of customer care.
• Lead shift operations by maintaining cleanliness, organization, adequate staffing, and

completion of side work.

• Monitor team member performance and hold staff accountable to guest service, appearance,

and operational standards.

• Coach, motivate, train, and develop team members to support individual growth and shift

success.

• Assist with onboarding and training of new team members to ensure proper integration and role

readiness.

• Conduct daily floor walks to ensure all public areas, auditoriums, dining spaces, service

stations, and restrooms are clean, stocked, and operational.

• Maintain compliance with company policies, SOPs, health standards, sanitation procedures,

and safety requirements.

• Oversee team member meal breaks, rest breaks, and overtime in accordance with labor laws

and company policy.

• Maintain and update checklists, side work assignments, operational logs, and shift

communication notes.

• Maintain proficiency in Vista POS systems including ticket sales, comps, swaps, refunds,

memberships, gift cards, and point redemption.

• Support Vista Back Office functions including audits, reporting, and operational adjustments.
• Coordinate communication between front-of-house, kitchen, bar, cinema, and management

teams to ensure seamless service flow.

• Assist with inventory counts, product ordering, supply replenishment, and cost-control

procedures.

• Respond promptly and professionally to guest concerns, complaints, and service recovery

opportunities.

• Lead pre-shift meetings and communicate daily priorities, service notes, and event details to

staff.

• Oversee execution of private events, in-house promotions, screenings, and special activations

at the location.

• Ensure proper staffing, setup, timelines, and service standards for all events hosted at the

venue.

• Support post-event breakdown, operational reset, and follow-up communication with

management.

• Report guest incidents, maintenance concerns, and team member injuries promptly to

management and HR.

• Perform opening, closing, administrative, and other related duties as assigned.

The associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required.
• Must be 21 years of age or older.
• Minimum of two (2) years of supervisory or management experience in hospitality, restaurant,

entertainment, or multi-department operations.

• Proven leadership ability in a fast-paced, guest-focused environment.
• Experience with restaurant, bar, cinema, or event operations preferred.
• Experience with POS systems, scheduling systems, and Microsoft Office preferred.
• Strong communication, decision-making, and conflict-resolution skills.
• Demonstrated dependability regarding attendance, punctuality, and follow-through.
• Fluency in other languages is beneficial.

JOB REQUIREMENTS:

• Must be legally authorized to work in the United States.
• Must be able to read, write, and communicate clearly in English.
• Must maintain a professional appearance and demeanor at all times.
• Must be able to work independently, exercise sound judgment, and remain calm under pressure.
• Must possess strong organizational and multitasking skills.
• Must be able to manage shifting priorities while maintaining service excellence.
• Must be able to work collaboratively with all departments.
• Must demonstrate professionalism, diplomacy, and leadership presence.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and special

events.

• Must conduct oneself in accordance with THE LOT’s policies and procedures at all times.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Restaurant Experience: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person