Floor Manager

MaKiin Concepts Hospitality Group; Houston (TX); In loco; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dental insurance

Vision insurance

Health insurance

Employee discount

Flexible schedule

Paid time off

Bonus program

Descrizione del lavoro

MaKiin Concepts Hospitality Group in Houston, TX is seeking an experienced Floor Manager to lead front-of-house operations and deliver an outstanding dining experience. This full-time role requires strong leadership, guest service finesse, and the ability to manage staff, scheduling, and communications.

You will partner with the GM to oversee payroll, P&L considerations, and cost-saving initiatives while ensuring compliance with health and safety standards.

Competenze

• Minimum 2 years experience in restaurant management in a fine dining concept.
• Store volume sales +3MM.
• Excellent leadership, communication, and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Knowledge of health and safety regulations and licensing requirements for restaurants.

Mansioni

• Interview, select, train, supervise, counsel and discipline FOH staff.
• Institute ongoing training programs to maintain high service standards.
• Schedule staff and manage pre-shift meetings and communication.
• Interact with guests to promote services and resolve issues.
• Assist GM with wine and bar program management.
• Organize events in-house and offsite.
• Manage online reputation and respond to inquiries and reviews.
• Oversee payroll processes and cost optimization.

Conoscenze

Restaurant management

Leadership

Customer service

Strumenti

POS systems

Inventory systems

Descrizione del lavoro

About Us:

Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food.

Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation.

This upscale restaurant is seeking a Floor Manager. We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests.

Our work environment includes:

• Innovative and passionate group of people that love food.
• We take pride in our employees’ work ethics and creativity.

Key responsibilities:

• Responsible to interview, select, train, supervise, counsel discipline FOH staff
• Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials
• Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity
• Responsible to schedule direct staff in their work assignments
• Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties
• Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations
• Assist GM on managing the wine and bar program
• Organize special events in the restaurant and offsite
• Maintain rapport with all teams and help drive the Makiin hospitality culture
• Ensure proper operating process are in place and followed
• Responsible to monitor as well as take action to make sure food quality service standards are met
• Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality
• Responsible to give guidance towards improvements make necessary adjustments for consistency
• Help G.M manage payroll processes – time entries, tip management on a daily basis
• Help G.M manage P&L and cost optimization, evaluate the cost-effectiveness of all aspects of the operation, develop as well as implement cost-saving profit-enhancing measures
• Responsible to create forecast as well as revenue reports write correspondence
• Responsible for restaurant marketing, including digital marketing, website, and social media management
• Responsible to manage and maintain an online ordering system
• Adhere to all safety and sanitation regulation per company’s standard and health code
• Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat
• Responsible to maximize revenue and profitability
• Manage restaurant operating processes, POS system, online ordering system, inventory

Requirements:

• Minimum of 2 years’ experience in restaurant management in a fine dining concept.
• Store volume sales +3MM
• Excellent leadership, communication, and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Strong customer service mindset and the ability to handle customer complaints effectively
• Knowledge of health and safety regulations and licensing requirements for restaurants
• Excellent organizational and time management skills
• Ability to work evenings, weekends, and Holidays as required
• Must be eligible to work in United States
• Must agree to a background check

Experience level:

• 2+ years’ experience in managing a team of 25+ employees
• 2+ years’ experience as restaurant manager in a fine dining restaurant with +3MM in sales.
• Working knowledge of business and software
• Working knowledge of POS and inventory systems
• Wine and liquors knowledge is a plus

Job Type:

Full-time

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Vision insurance
• Health insurance
• Employee discount
• Flexible schedule
• Paid time off
• Bonus program

Schedule:

• Day shift
• Night shift
• Evening shift
• Holidays
• Full Availability

Shift:

• 10-11 hours shift

Work Location:

In person