Floor Manager

MERCER MANAGEMENT & DEVELOPMENT INC; Holiday (FL); On-site; USD 22,730 - 32,373; Full time

Job summary

Holiday Inn Manahawkin / The Mainland is seeking a Full Time Guest Services Supervisor. Starting pay is $20/hour, with opportunities to grow within the front-of-house leadership team.

You will lead and direct around 20 employees per shift, answer guest questions and address complaints, coach staff on service standards, and ensure consistency in hospitality delivery. You are responsible for enforcing health and safety regulations, managing shift closures for servers and bartenders, and

Qualifications

• Experience leading a team and directing staff per shift.
• Ability to address customer questions and resolve complaints.
• Commitment to service standards and guest satisfaction.
• Flexible hours and shift coverage required.

Responsibilities

• Lead and direct around 20 employees per shift.
• Answer guest questions and address complaints.
• Coach staff on service standards and hospitality delivery.
• Ensure compliance with health and safety regulations.
• Close out servers/bartenders at the end of shift.

Skills

Leadership

Customer service

Staff coaching

Health & safety

Job description

Holiday Inn Manahawkin / The Mainland | Full Time

Starting at $20/h

• Have the ability to lead and direct around 20 employees per shift as well as answer customer questions and address complaints.
• Ensure the staff provides the company standards of customer service.
• Ensure compliance with health and safety regulations.
• Responsible for closing out servers/bartenders at the end of their shift.
• Flexible hours preferred.