Floor Manager

servco; Hawaii; On-site; USD 85,000 - 120,000; Full time

Job summary

Servco Hawaii is seeking a proactive Sales Manager to lead the dealership's sales team in Hawaii. You will set monthly production goals, monitor performance, and coach consultants to deliver a luxury-customer experience.

You will analyze CSI/ESI scores, manage be-backs and follow-ups, and work with management to optimize pricing, inventory, and processes. This role requires strong leadership, hands-on coaching, and a focus on superior customer service in a high-volume environment.

Qualifications

• Experience in sales management or leadership roles
• Strong coaching and training skills
• Ability to analyze performance metrics and drive improvement

Responsibilities

• Meets with each sales consultant to establish monthly production goals.
• Analyzes monthly production and coaching needs to maximize performance.
• Reviews CSI scores to ensure luxury-customer experience standards.
• Monitors unit counts, revenue, gross margin, and expenses to align with objectives.
• Coaches and trains sales consultants; ensures proper sales process execution and documentation.

Job description

PART 1 INTERNAL JOB DESCRIPTION

Major Job Functions and Tasks Planning

• a. Meets with each sales consultant to establish monthly production goals
• b. Analyzes each sales consultant's monthly production, identifies training and coaching needs, and effectively coaches to maximize performance.
• c. Makes new car inventory recommendations for the dealership.
• d. Reviews, addresses, and monitors CSI scores to determine areas of concern and training and development needs to ensure consistent delivery of a luxury-customer experience.
• e. Reviews, addresses, and monitors ESI scores and works with the management team to meet employee satisfaction targets.

Implementation & Control (Production Management)

• a. Monitors sales team's unit count, sales revenue, gross margin, contributions, and expenses to ensure that they are in line with planned objectives.
• b. Prepares commission sheets, costing sheets, control logs and other reports as needed.
• c. Used Cars: Responsible for accurate assessments of vehicle trade-ins - appraises and determines actual cash value, determines retail pricing, determines reconditioning needs and coordinates with vendors, controls reconditioning expenses and maintains records, inventory management.

Major Job Functions and Tasks

Sales Management/Lead Management

Sales Management

Ensures that sales consultants consistently and properly execute all aspects of sales process including: meet and greet, demonstration, negotiation, documentation, recording of all information into DealerTrack correctly, and follow-up with customers to ensure high CSI. Meet with sales consultants on a daily basis to review past, current, and future sales activities. Accountable to identify, call attention to, initiate change in, and monitor performance of all team members who directly serve customers. Ensures that each customer is addressed at a luxury-experience standard. Coaches and trains sales consultants, spot‑checks performance, trouble‑shoots issues, counsels sales consultants as needed, and takes progressive disciplinary action as needed if standards are not met. For Internet Sales only - Ensures that all internet and e-mail protocols are followed.

Lead Management

Ensures that 100% of prospects entering dealership are tracked and recorded. Ensures that accurate information is collected on all customers, and that information is inputted in DealerTrack system correctly. Ensures that sales team achieves 100% follow up on all prospects in their sales experience. Ensures that a customer-focused approach is utilized to maximize be-back ratios. Ensure that 100% of be-backs are recorded in appointment calendars. Ensure that updating of all customer information is done on a consistent and timely basis.

Customer Service

Identifies, calls attention to, and resolves customer issues complaints in a timely and professional manner. Ensures that individuals, sales teams, and dealership meet or exceed customer service targets.

Industry Knowledge

Keeps abreast of and applies as needed :

• Technological advancements and resources needed to effectively perform job duties and responsibilities.
• Current trends, best practices, forecast, and factory directives.
• State and federal laws affecting your industry and measures needed to meet total compliance with these regulations.
• Attends training classes.
• Product knowledge.

Servco Shared Values and Miscellaneous Functions

• a. Leading by Values.
• Leads by example.
• Acts as one.
• c. Acts in accordance with the Role of Officers/Managers

Miscellaneous Functions

• a. Community Relations - Participates in community organizations and activities as time permits.
• b. Professionalism Is well groomed and dresses professionally in accordance with company dress standards. (e.g. neat & tidy appearance, shoes polished, etc.)
• c. Other duties as assigned. Participates in special projects and committees
• d. Maintains good attendance
• e. Complies with all company policies, procedures, standards of conduct and house rules, and meets performance expectations.
• f. At minimum, maintains satisfactory performance and strives to exceed performance expectations.
• g. Responsible to improve job skills and job knowledge through reading and attending training.

PART 2 EXTERNAL JOB DESCRIPTION

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

We are looking for highly motivated individuals