Floor Manager

Hawksmoor - US; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Hawksmoor Group in Chicago is seeking an experienced Floor Manager to lead the restaurant’s service and culture as we open our second US site. Reporting to the Restaurant Manager, you will run the floor, train staff, hire and coach FOH teams, and ensure Hawksmoor standards in a high-volume environment.

This role emphasizes exceptional hospitality, team leadership, and building an incredible work ethic among the staff. Generous pay and benefits accompany a dynamic, landmark project in Chicago.

Qualifications

• Extensive experience running restaurant floors in Chicago.
• Experience launching/opening restaurants in Chicago and the US.
• Ability to manage high-volume service and revenue.
• Excellent leadership and coaching of FOH team.

Responsibilities

• Run the restaurant floor and ensure top service and hospitality.
• Oversee staff training and education on service standards.
• Identify staffing, recruitment, and training needs.
• Maintain loss-prevention, cash handling, deposits, and safe procedures.
• Uphold Hawksmoor service and hospitality standards and continuous improvement.

Skills

Floor management

Staff training

Hiring & interviewing

Cash handling & loss prevention

OpenTable / POS systems

Tools

OpenTable

Aloha

Job description

Chicago is the historical powerhouse of American beef, and when Hawksmoor found out about an actual powerhouse building, it felt like fate. So, after years of dreaming, we’ve set out eyes on coming to Chicago. And we’ve found ourselves a home we cannot wait to settle into.

The LaSalle Street Cable Car Powerhouse is a beautiful, designated landmark, initially opened in 1887, in the heyday of Chicago’s cable car system. We intend to do it justice by restoring the original features to their former glory and, at the same time, breathe new life into the space.

Reporting to the Restaurant Manager, we’re looking for a brand-new Floor Manager to join our team and open our second international restaurant in Chicago.

Work somewhere awesome:

Careers with Hawksmoor Group are among the best – generous pay and benefits, award-winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). The Sunday Times has recognised us in their Best Companies awards, for seven years in a row, as one of the top 100 companies to work for in the UK and we endeavour to do the same in the US.

Key responsibilities of the role include:

To be responsible for the running of the restaurant, including, but not exclusively:

• Delivering excellent team service & hospitality
• Oversee the training and education of staff on the finer points of service
• Identifies staffing, recruiting, interviewing , hiring, and training needs of qualified candidates
• Maintains proper loss prevention standards, including cash handling procedures, accurate deposits and safe procedures in the restaurant

Ensures that all of Hawksmoor’s service and hospitality standards are maintained and continually improving

A good understanding of:

• All products both food and beverage.
• Sanitation and safety laws
• Systems, including OpenTable, Aloha and others.

To be considered for the role you will have:

• Extensive experience running some of the best restaurant floors in Chicago.
• Experience launching and opening restaurants in Chicago and the US.
• Comfortable and experienced with high volume businesses in terms of both covers and revenue.
• Excellent floor management and supervisory skills.
• Good under pressure.
• Ability to create an incredible culture and work ethic within your team.
• Exemplary product knowledge of food and beverage.
• Excellent leadership skills with ability to teach, coach and train all FOH employees.
• Experience in all Chicago Health and Safety and Food Hygiene Practices and Standards.

Salary, package and benefits all to be discussed at the interview.

Expected Salary (this is not sent to the employer)

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