Floor Lead New New York, New York, United States

Gymshark; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Performance-based Bonus

Competitive PTO

Contributory 401(k)

Gymshark Employee Discount

Long service awards

Funded multi-site fitness membership

Enhanced Family Leave plans

STD & LTD plans

Job summary

Gymshark is seeking a Floor Lead in New York to drive exceptional customer experiences and lead from the shop floor. You will manage daily store operations, act as on-duty leader, coach the team and push sales through smart product recommendations.

This role thrives in a fast-paced retail setting and emphasizes high-energy leadership. You’ll energise the team with clear priorities, run daily huddles, and ensure service standards are top-notch while maintaining a positive work environment and

Qualifications

• Experience in a retail environment on shop floor or operations.
• Previous leadership or keyholder experience.
• Strong customer service with a passion for great experiences.
• Confident communicator who can motivate and support a team.
• Commercial mindset to drive sales and add value for customers.
• Highly organized with strong attention to detail.
• Adaptable in a fast-paced environment.

Responsibilities

• Lead from the shop floor to deliver a warm, best-in-class customer experience.
• Support daily store operations including opening, closing and keyholder duties.
• Drive sales through product recommendations and team support.
• Run team huddles, communicate daily priorities and energise the team.
• Coach and support team members to maintain high performance.

Skills

Retail leadership

Keyholder experience

Customer service

Motivational communication

Sales driven

Organized

Thrives in fast-paced env

Job description

We’re looking for a Floor Lead to support the day-to-day running of our store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team. Acting as a keyholder, you’ll step up as the on‑duty leader when needed, ensuring everything runs smoothly. This role is perfect for someone who thrives in a fast‑paced retail environment and leads by example.

WHAT YOU'LL BE DOING:

• Leading from the shop floor to deliver a warm, best-in-class customer experience
• Supporting daily store operations including opening, closing and keyholder duties
• Driving sales through product recommendations and team support
• Running team huddles, communicating daily priorities and energising the team
• Coaching and supporting team members to maintain high performance

WHAT YOU'LL NEED:

• Experience in a retail environment, either on the shop floor or in operations
• Previous experience in a leadership or keyholder role
• Strong customer service skills with a passion for delivering great experiences
• Confident communicator with the ability to motivate and support a team
• Commercial mindset with the ability to drive sales and add customer value
• Highly organised with strong attention to detail
• Adaptable and comfortable working in a fast-paced environment

SALARY RANGE

The hourly salary range is between $21.50 - $23.25 and the hourly rate offered is based on market, experience, and skills

This role offers a pay range of $21.50 - $23.35 per hour.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [e-mail].

We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you’d like to request a reasonable adjustment please email [e-mail].

Privacy Statement

We understand that keeping your data safe is really important - it's important to us too!

When you apply for a role with us your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively, “Gymshark”).

This data will be processed subject to our Job Applicant Privacy Notice .

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Belonging at Gymshark (USA)

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