Department Manager - Bond Street, New York

The Inside Job; New York (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Bonus opportunities

Paid time off

401(k) plan

Employee discount

Fitness membership

Family leave

STD/LTD

Job summary

Gymshark is seeking a Department Manager for our Bond Street store in New York, leading from the front to deliver outstanding customer experiences and drive business performance. You'll coach a high-performing team, shape the store culture, and partner with leadership to execute launches and seasonal campaigns while ensuring operational excellence.

This leadership role requires a customer-first mindset, strong communication, and the ability to balance people, operations, and commercial

Qualifications

• Experience leading teams in a retail environment.
• Ability to coach, develop and inspire staff.
• Experience analyzing performance metrics and translating into plans.
• Strong organizational and communication skills.
• Customer-first mindset with constructive handling of escalations.

Responsibilities

• Leading, coaching, and motivating a high-performing team to deliver exceptional customer experiences every day.
• Driving sales performance through strong commercial decision-making and metrics understanding.
• Creating an engaging store environment through visual presentation and operational excellence.
• Developing team members through coaching, performance conversations, and career planning.
• Partnering with store leadership to execute seasonal initiatives, launches, and campaigns.
• Monitoring performance and identifying opportunities to improve sales and engagement.
• Ensuring inventory accuracy, stock flow, replenishment, and stockroom organization.
• Supporting scheduling, labor planning, and resource allocation.
• Leading daily team huddles and operational updates.
• Acting as a key leader on the sales floor to support the wider management team.

Skills

Retail leadership

Team development

Performance analytics

Customer experience

Communication

Job description

OVERVIEW:

Lead the floor. Grow the team. Drive the business.

At Gymshark, our stores are more than retail spaces. They're places where community comes to life, where customers connect with the brand, and where our teams create experiences that inspire people to be their best.

Due to internal progression,We're looking for a Department Manager to join our Bond Street store. This is a leadership role for someone who thrives in a fast-paced retail environment, loves developing people, and has the commercial mindset to drive performance while delivering an exceptional customer experience.

As a Department Manager, you'll lead from the front, owning the performance, culture, and day-to-day operations of your area while helping shape the future of Team Gymshark.

WHAT YOU’LL BE DOING:

• Leading, coaching, and motivating a high-performing team to deliver exceptional customer experiences every day.
• Driving sales performance through strong commercial decision-making and a deep understanding of key business metrics.
• Creating an engaging and inspiring store environment through outstanding visual presentation and operational excellence.
• Developing team members through real-time coaching, performance conversations, and career development planning.
• Partnering with store leadership to execute seasonal initiatives, launches, and promotional campaigns.
• Monitoring business performance and identifying opportunities to improve sales, productivity, and customer engagement.
• Ensuring inventory accuracy, stock flow, replenishment, and stockroom organization remain at a best-in-class standard.
• Supporting scheduling, labor planning, and resource allocation to meet the needs of the business.
• Leading daily team huddles, communications, and operational updates.
• Acting as a key leader on the sales floor and supporting the wider management team to deliver store success.

WHAT YOU’LL NEED:

• Experience in a retail leadership role with responsibility for leading teams and driving business results.
• Strong leadership skills with a proven ability to coach, develop, and inspire others.
• Experience analyzing performance metrics and translating insights into actionable business plans.
• Excellent organizational skills with the ability to balance operational, people, and commercial priorities.
• A customer-first mindset with experience handling customer concerns and escalations professionally.
• Strong communication skills and the ability to influence and build relationships at all levels.
• Experience managing performance and supporting employee development.
• Ability to adapt quickly in a dynamic, fast-moving retail environment.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Authorization to work in the United States without sponsorship.

SALARY RANGE

This role has a salary range between $26.92-$31.73. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity

THE PERKS.

Standard benefits include:

• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email [e-mail].