Floor Host

K2 Services; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Floor Host to deliver a hospitality-based experience on the office floor. You will provide information and direct assistance, connecting guests with the right people and resources and ensuring a seamless meeting flow.

Responsibilities include supporting meetings, verifying room setups, touring floors, and maintaining space appearance. You will advocate a client-first service mindset and coordinate with facilities to resolve issues promptly.

Qualifications

• 2-3 years’ experience in service industries such as hospitality or events.
• Strong technical skills with Microsoft Office, Google Docs and AV equipment.
• Ability to stand for long periods and work in a fast-paced environment.
• Excellent listening, communication and professional demeanor.
• Ability to interact with clients at all levels with discretion and tact.
• Maintain a neat, professional appearance throughout the shift.

Responsibilities

• Provide real-time floor support for meetings and assist organizers and guests.
• Verify room requirements prior to meetings to meet client expectations.
• Conduct floor tours and keep spaces in optimal appearance and condition.
• Use tools to anticipate client needs and provide first point of contact resolution.
• Support guests securing workspace and manage occupancy of rooms.
• Monitor meeting rooms for arrivals, no-shows and schedule adherence.
• Coordinate with facility team to report issues and keep spaces pristine.
• Provide a contact card for in-meeting support and reset rooms after events.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Tools

Microsoft Office

Google Docs

Audio/Visual equipment

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

The Floor Host is the “go to” person on the floor focused on delivering a hospitality-based experience to our customers and responsible for providing information and directing assistance while interfacing with all office services. This person provides visible support, on office floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions.

Job Functions

• Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room requirements via email to ensure client’s expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
• Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Optimize meeting rooms and workspaces, making sure space that is reserved is used.
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
• Provide a contact card for additional in‑meeting support and return upon completion to reset the room for the following meeting.

Position Requirements/Experience/ Education:

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time
• Works well in a fast‑paced environment
• Good llistening and professional demeanor
• Must be able to navigate clients of every professional level.
• Maintain a high level of professional appearance and demeanor

Competencies:

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

The Compensation range for this role is up to 21.75 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.