Floor Care Team Lead — Night & Weekend Emergencies

Ciocca Cleaning & Restoration; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Ciocca Cleaning & Restoration is seeking a hands-on Floor Care Supervisor in Fort Wayne, IN to lead a team of technicians in delivering floor care services for commercial and residential clients.

You'll organize daily assignments, train staff, inspect work, and ensure safety and quality while meeting customer expectations. Weekend or night emergency calls may be required; a valid driver's license is required.

Qualifications

• Experience supervising a team and leading by example.
• Strong communication and customer service skills.
• Able to organize work, prioritize tasks, and make decisions.
• Ability to follow verbal and written instructions.
• Able to work independently or with a team.
• Knowledge of floor care products and techniques or willingness to learn.
• Prior floor care experience preferred.

Responsibilities

• Perform floor stripping, waxing, buffing, carpet cleaning, and other floor care services.
• Lead, train, and support floor care technicians.
• Prioritize daily assignments and coordinate work under the direction of Operations.
• Inspect completed work to ensure it meets company standards and customer expectations.
• Communicate with customers, answer questions, and follow up on concerns.
• Identify problems and recommend solutions.
• Complete job paperwork promptly and review it with the customer at the end of each job.
• Monitor supplies and submit orders as needed.
• Keep floor care equipment clean, safe, and ready for use.
• Follow proper procedures for labeling, diluting, and using cleaning chemicals.
• Respond to night and weekend emergency service calls as needed.

Skills

Supervisory experience

Communication skills

Task prioritization

Follow instructions

Teamwork

Independent work

Floor care knowledge

Floor care experience

Job description

Ciocca Cleaning & Restoration is seeking a hands-on Floor Care Supervisor in Fort Wayne, IN to lead a team of technicians in delivering floor care services for commercial and residential clients.

You'll organize daily assignments, train staff, inspect work, and ensure safety and quality while meeting customer expectations. Weekend or night emergency calls may be required; a valid driver's license is required.