Floor Care Specialist - Housekeeping (FT)

Grand Traverse Resort; Michigan; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Grand Traverse Resort and Spa in Acme, Michigan, is seeking a housekeeping floor care associate to maintain diverse flooring across the resort.

The role requires at least 6 months of experience with commercial floor care equipment, a valid Michigan driver’s license, and a strong focus on safety and guest service. You will work with a team to keep rooms and public areas clean, follow OSHA standards, and uphold grooming and dress standards.

Qualifications

• At least 6 months of experience with commercial floor care equipment.
• Must be 18+ with a valid Michigan driver’s license and be insurable.
• Strong communication and customer service skills.
• Ability to multi-task and meet deadlines while working with guests and staff.

Responsibilities

• Operate and maintain floor cleaning equipment and supplies.
• Maintain cleanliness of all floor surfaces across resort properties.
• Provide courteous service to guests and colleagues.
• Keep radios, keys and gear secure and accounted for.
• Respond promptly to calls and coordinate cleaning schedules with other departments.
• Follow OSHA standards and environmental practices.

Skills

Floor cleaning

Customer service

Multi-tasking

Communication

Tools

Floor cleaning equipment

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

SUMMARY

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting resorts high standards of clean.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Have complete knowledge of our floor cleaning equipment and all floor cleaning supplies.
• Be familiar with the complex and outlying areas.
• Exhibit great customer service skills with internal and external guests at GTRS.
• Keep radios, pagers, keys and vans safe/clean and secure at all times. They are resort property and must be turned back in at the end of your shift.
• Respond immediately to all calls received via a radio, phone, pager or headset.
• Cleaning all complex carpets/tiles/cement.
• Daily maintenance and cleaning of all floor care equipment.
• Point out any problems or concerns to managers.
• Help coordinate special cleaning of any floors that will need cleaned at different times during the day.
• Ability to discuss politely and properly any special cleaning with other departments and their managers.
• Good rapport with fellow employees and reflect positive attitude.
• Must be in compliance with all GTRS grooming standards.
• Consistently present a professional image to GTRS staff and its guests.
• Follow all OSHA standards for machines and chemicals to promote a safe environment for all.
• May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.
• Complete all assignments requested of you.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisors.
• Must understand and abide by environmental practices of the resort. (Green Mission statement, etc.)

EDUCATION/EXPERIENCE

Must have at least 6 months of prior experience in commercial floor care cleaning equipment.

Must be at least 18 years of age, have a valid Michigan driver’s license, and be insurable under the Resort’s policy.

OTHER SKILLS AND ABILITIES

• Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism
• Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
• Must have multi – tasking, organization and excellent communications skills.
• Must possess a positive attitude at all times.
• Must be able to meet firm deadlines.

SUPERVISORY RESPONSIBILITIES –N/A

TYPICAL PHYSICAL DEMANDS

• Frequently required to use hands to finger, handle, or feel and talk or hear.
• Constantly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ear pieces must be worn at all times so as to not interfere with ours guests stay.
• Must be comfortable working with alone or with large groups of people.

TYPICAL MENTAL DEMANDS

• Stressful with hard deadlines
• Fast Paced
• Multi-tasking
• Early and Late hours/Long hours
• Comprehend and follow instructions
• Relate to others
• Communicate orally

WORKING CONDITIONS

The noise level in the work environment is usually loud.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America