Floating Universal Banker, Central Texas

Horizon Bank; Temple, Northern (TX, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Wellness Program

Employee Assistance Program

401k Retirement Plan

Pet Insurance Discounts

Time off policies

Job summary

Horizon Bank is seeking a floating Universal Banker to join our Central Texas team, serving Holland, Salado, and Downtown Temple locations. This in-person role entails opening consumer and business accounts, processing transactions, and supporting branch operations while delivering outstanding customer service.

You will assist customers with digital banking, educate on products, and collaborate with departments to ensure regulatory compliance and risk management.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of banking, customer service, cash handling, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Demonstrated initiative and commitment to delivering excellent customer experiences.

Responsibilities

• Greet customers and visitors in person and over the phone with a welcoming, professional approach.
• Deliver an exceptional customer experience by identifying needs and providing solutions that support customer goals.
• Build lasting customer relationships through trust, responsiveness, and proactive service.
• Open consumer and business accounts while ensuring required documentation is collected and regulatory requirements are met.
• Support account servicing requests including debit card requests, check orders, account maintenance, and safe deposit box access.
• Assist customers with digital banking and other self-service tools.
• Support teller operations as needed, including processing deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
• Manage incoming calls and direct requests to appropriate departments or team members.
• Contribute to branch operations and support team initiatives that improve efficiency and customer experience.
• Maintain compliance with Bank policies, procedures, and regulatory requirements.
• Ensure accuracy of customer documentation and transaction processing.
• Demonstrate awareness of fraud prevention practices and elevate concerns appropriately.
• Other duties as assigned and/or taken on.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Attention to detail

Initiative

Education

Bachelor’s degree or equivalent

Job description

Horizon Bank is seeking a floating Universal Banker to join our Central Texas team, serving Holland, Salado, and Downtown Temple locations. This in-person role entails opening consumer and business accounts, processing transactions, and supporting branch operations while delivering outstanding customer service.

You will assist customers with digital banking, educate on products, and collaborate with departments to ensure regulatory compliance and risk management.