Floating Teller - Full Sail Winter Park

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account $700 annual

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDS Credit Union in Orlando is hiring a Floating Member Service Representative who will support multiple branches across the Seminole/Volusia County Floater area. You’ll welcome members, perform routine teller transactions, and help them use our digital tools while adapting quickly to different teams and locations.

The role offers a base pay of $18.00 per hour plus a $160 driving stipend per paycheck.

Qualifications

• Customer service experience is a plus, but not required; training provided.
• Cash handling and retail experience helpful for teller duties.
• Strong communication and problem-solving skills preferred.

Responsibilities

• Welcome members with a friendly, professional attitude.
• Perform routine teller transactions accurately and efficiently.
• Learn and adapt to different branches and teams.
• Educate members on FAIRWINDS products and digital tools.
• Assist with account questions and escalate issues when needed.
• Maintain station appearance and balance standards.

Skills

Customer service

Cash handling

Communication

Technology literacy

Attention to detail

Flexibility

Travel readiness

Job description

Financial Freedom Happens Here - and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Floating Member Service Representative in the Orlando area, you'll be the first step in helping our members live financially free. This unique opportunity is perfect for someone who enjoys variety, adaptability, and stepping in where help is most needed. You will serve at different branches throughout Orlando, supporting teams, covering absences, and ensuring consistent member experiences no matter the location. This role offers a base pay of $18.00 per hour. Due to the travel requirements across multiple locations, crewmembers in the Floating role receive an additional $160.00 driving stipend per paycheck, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role In Our Mission

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Learning and adapting quickly to different branch teams, processes, and member needs.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit

• Flexibility to work at various branch locations across the Seminole/Volusia County Floater area
• Reliable transportation and willingness to travel daily within a designated region
• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we'll train the right person with the right attitude!

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2024 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!