Floating Teller

First Northern Bank of Dixon; Rancho Cordova (CA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Generous time off programs

Profit-sharing

Discounted stock purchase program

Excellent growth and development oppo

And much more!

Job summary

First Northern Bank of Dixon is seeking a customer-focused team member to deliver high-quality service at the branch. You will handle deposits, withdrawals, payments and other account services while promoting a positive customer experience and accurate processing.

The role requires excellent communication, teamwork, and adaptability, with a baseline of 6 months in financial services or cash handling, and proficiency in Microsoft Office.

Qualifications

• Minimum 6 months of prior experience in financial services, retail/customer service or cash handling environment
• Proficient in all Microsoft Office suite of products
• Technically savvy with PCs and email systems

Responsibilities

• Offer superior service to customers through prompt, efficient, courteous, and professional interactions
• Refer customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
• Support branch cash responsibilities such as balancing, shipment, and reconciliation
• Resolve customer complaints and concerns. Properly escalates concerns to supervisor
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Skills

Customer service

Microsoft Office

PCs and email systems

Job description

Career Opportunities with First Northern Bank of Dixon

A great place to work.

Careers At First Northern Bank of Dixon

Current job opportunities are posted here as they become available.

You’ll be responsible for delivering the highest quality of service to our customers by assessing their needs and you’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Responsibilities

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions
• Refer customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
• Support branch cash responsibilities such as balancing, shipment, and reconciliation
• Resolve customer complaints and concerns. Properly escalates concerns to supervisor
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Qualifications

• Minimum 6 months of prior experience in financial services, retail/customer service or cash handling environment
• Proficient in all Microsoft Office suite of products
• Technically savvy with PCs and email systems

Benefits

• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $18.00-$20.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.