Assistant Branch Manager

First Northern Bank of Dixon; Woodland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

First Northern Bank of Dixon is seeking an Assistant Branch Manager to help lead the branch team in sales, service, and operational excellence. You will assist the Branch Manager in directing daily activities and managing marketing, budgeting, and risk controls to improve market share.

The ideal candidate demonstrates strong leadership, communication, and problem-solving skills, with 4+ years in financial services and 2+ years in a supervisory role.

Qualifications

• High School Diploma or equivalent required.
• AS Degree preferred.
• Minimum of 4 years financial services experience or similar, with at least 2 years in a supervisor or leadership role.
• Notary Public license required within 6 months of accepting position.
• Willingness to transfer or relocate based on business need.
• Microsoft Word and Excel required.
• Strong communication, interpersonal, and customer service skills.
• Knowledge of banking products, branch operations, and related procedures.

Responsibilities

• Support management in sales and branch operations.
• Assist in establishing sales goals for the branch team.
• Track and report progress toward sales goals.
• Ensure quality and integrity of the sales process.
• Refer prospective customers to specialized departments within the Bank.
• Develop the branch's market area through proactive calls and networking.
• Resolve customer issues promptly per service standards.
• Promote alternative delivery channels to customers.
• Maintain current branch merchandising and marketing materials.
• Ensure compliance with banking regulations and internal policies.
• Support handling of complex customer inquiries and relationships.

Skills

Leadership

Communication

Problem Solving

Customer Service

Banking software knowledge

Education

High School Diploma or equivalent

AS Degree preferred

Tools

Microsoft Word

Excel

Banking software

Job description

Career Opportunities with First Northern Bank of Dixon

A great place to work.

Careers At First Northern Bank of Dixon

Current job opportunities are posted here as they become available.

The Assistant Branch Manager will assist the Branch Manager in the day-to-day activities of their branch by helping to lead the team of branch employees to achieve company goals for sales, service, and operational excellence. The Assistant Branch Manager plans, directs, manages and leads the marketing and sales activities, including budget projections of the branch to improve market share and achieve the business, financial and sales goals. This role will also oversee the service quality, physical operations, audit integrity, facilities and risk management of the branch.

Responsibilities Include

• Support management in the sales management process, which may include conducting monthly sales meetings.
• Assist in establishing sales goals for each branch sales team member.
• Assist in tracking and reporting progress towards achieving sales goals.
• Ensure quality and integrity of the sales process.
• Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA.
• Business development of market area through proactive sales calls and networking.
• Responsible for ensuring customer issues are resolved in a timely manner as per customer service standards.
• Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)
• Ensure branch merchandising and marketing materials are current.
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies.
• Support branch in handling complex customer inquiries and relationships including all new accounts., etc.
• Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development.

What You’ll Need to be Successful

• Leadership – maintain strong and effective leadership under stressful conditions
• Communication – speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions
• Problem Solving – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs

Qualifications

• High School Diploma or equivalent required
• AS Degree preferred
• Minimum of 4 years financial services experience or similar related experience required with at least 2 years in a supervisor or leadership type role.
• Notary Public license required within 6 months of accepting position
• Willingness to transfer or relocate based on business need is required Microsoft Word and Excel required
• Strong communication, interpersonal, and customer service skills
• Knowledge of banking products, branch opening/closing procedures, branch security, business development, member support, retail banking, branch operations, banking software required.

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.