Floating Supervisor - Big Buns

Thompson Hospitality Corp.; Reston, Northern (VA, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Big Buns is seeking a passionate Floating Supervisor to support multiple locations and help lead teams in delivering exceptional guest experiences in a fast-paced environment.

As a Floating Supervisor, you will travel between Big Buns locations, provide coverage, uphold standards for service and hospitality, and coach staff to work as a cohesive unit.

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• Stand/walk for 6–8 hours.
• Lift up to 20 lbs.
• Clear verbal communication in a busy environment.
• Multitask in a fast-paced setting.

Responsibilities

• Provide coverage and operational support across multiple Big Buns locations.
• Guide and develop teams to uphold service, quality, and hospitality standards.
• Lead by example and foster teamwork, accountability, and guest satisfaction.
• Adapt to different locations, teams, and operational needs.
• Support scheduling and guest service excellence, including evenings and weekends.

Skills

Supervisory experience

Communication

Organization

Problem-solving

Guest service

Team leadership

Flexibility

Tools

Reservation systems

Phones

Job description

Overview

Big Buns Damn Good Burgers is looking for a passionate and motivated Floating Supervisor to support multiple locations and help lead dynamic teams in delivering exceptional guest experiences in a fun, fast-paced environment.

As a Floating Supervisor, you’ll play a key leadership role by providing coverage and operational support across Big Buns locations, guiding team members, and ensuring consistent standards for service, quality, and hospitality. You’ll adapt quickly to different teams and environments while fostering a positive culture rooted in teamwork, accountability, and outstanding guest service.

Responsibilities

• Previous supervisory or leadership experience in a restaurant or hospitality environment
• Strong communication, organization, and problem-solving skills
• Ability to adapt to different locations, teams, and operational needs
• Flexible schedule, including evenings, weekends, and holidays as needed
• Reliable transportation is required, as this position will travel between multiple Big Buns locations
• Ability to lead by example and provide exceptional guest service
• Strong commitment to teamwork, accountability, and operational excellence
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• An amazing work ethic.
• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Who We Are:

At Big Buns, we take pride in using great ingredients and obsess over the small details that make our products stand out. We're inspired by a true love for burgers, and the belief that eating out, in, or on-the-go, should feel like a fun backyard party with delicious food, ice-cold drinks and good friends. Join us at Big Buns and be part of a team that values teamwork, exceptional service, and creating memorable moments for our guests through our delicious food.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.