Floating Leasing Specialist

The Garrett Companies; Aurora (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist to enhance resident satisfaction and drive leasing success. This entry-level role is perfect for someone passionate about creating exceptional customer experiences. You will be responsible for executing marketing strategies, managing resident inquiries, and ensuring a welcoming environment. Join a dynamic team recognized as a top workplace, where your contributions will help shape a thriving community. If you have a knack for communication and a desire to make a difference, this is the opportunity for you!

Qualifications

• At least 1 year of customer service and leasing experience with new construction.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Execute marketing and leasing strategies to achieve set occupancy.
• Respond to inquiries, schedule tours, and qualify residents.

Skills

Customer Service

Leasing Experience

Communication Skills

Attention to Detail

Problem-Solving Skills

Tools

Property Management Software

Job description

1 month ago Be among the first 25 applicants

The Garrett Companies provided pay range

This range is provided by The Garrett Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Customer Experience Specialist

Job Description

At The Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work.

Major Objectives

• The Customer Experience Specialist is responsible for executing the community’s marketing, leasing, and renewal strategies to achieve set occupancy.
• Develops creative methods to increase prospective residents and assists with marketing efforts to promote positive awareness and increase traffic.
• Assesses prospective residents' needs and adapts sales approaches to improve closing ratios.
• Performs leasing of apartments by communicating value and understanding market conditions.
• Keeps abreast of industry changes through training and research.
• Ensures resident and employee experiences align with the Garrett Management vision.

Specific Duties and Responsibilities

• Lead by example in creating an exemplary customer experience, responding to inquiries, and showing apartments.
• Respond to inquiries, schedule tours, and qualify residents.
• Complete leasing forms, notify residents of approval, and assist with move-in.
• Maintain resident files, manage lease renewals, and promote positive relations.
• Address resident needs, ensure safety, and maintain property aesthetics.
• Support a varied work schedule, including weekends and holidays.
• Participate in training and follow-up activities to ensure resident satisfaction.

Prerequisites

• Passion for creating exceptional customer experiences.
• At least 1 year of customer service and leasing experience with new construction.
• Attention to detail, organizational skills, and strong communication.
• Ability to learn property software and arrive on time.
• Bi-lingual preferred but not required.

Pre-Prerequisites

• Positive attitude, problem-solving skills, and teamwork mentality.
• Ability to anticipate needs and support team efforts.

Physical Demands

• Climb stairs, walk the property, lift up to 25 lbs, and sit or stand for long periods.

Training and Orientation

• Garrett Residential Onboard and ongoing professional development supported by the company.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management

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