Floating General Manager

InTown Suites; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training programs

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401k with company match

PTO 3 weeks

Sundays off

Mileage reimbursement

Weekly payroll

Career growth opportunities

Job summary

InTown Suites is seeking a Floating General Manager to temporarily oversee properties across the Nashville market. You will cover for General Managers on off days and vacations, perform local marketing, staff training, and quality assurance as directed by the Regional Operations Manager.

The role requires 3+ years in management, strong front office knowledge, and the ability to travel frequently. You’ll manage budgets, optimize revenue, and supervise staff to maintain guest satisfaction and cash

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand English to interact with guests and staff.
• Ability to read and interpret information from various reports and internal hotel info.
• General computer proficiency and front office operations knowledge.

Responsibilities

• Operate properties in the absence of a General Manager as needed.
• Follow General Manager Daily Flow when acting as a General Manager.
• Assist in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through local marketing as directed by Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Travel and/or overnight stay will be required.

Skills

Valid driver's license

English fluency

Front office knowledge

Cost controls

Staff training

Multitasking

Education

High school diploma preferred

Equivalency to high school graduation

Tools

Computer proficiency

Office software

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Home Property:

2823 Murfreesboro Pike
Nashville, Tennessee 37013

The Floating General Manageris responsible forthe operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Operations Manager to provide coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market,which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional OperationsManager.

Essential Duties and Responsibilities:

• Operates properties in the absence of a General Manager as needed.

• Follows General Manager Daily Flow when acting asa GeneralManager.

• Developexpertiseoncomputer operatingsystem.

• Assistsin recruitment of General Managers and other property staff.

• Training,developmentand support of property staff.

• Drive sales through sales calls and other local marketingas directed by theRegional Operations Manager.

• Ensure and provide excellent guest service.

• Identifyand manage repair and maintenance issues.

• Identifyand follow up on life/safety issues and inspection issues.

• Notify Regional Operations Managerimmediatelyof any safety,securityand/or violations of policy.

• Notify Regional Operations Manager of any guest concerns.

• Monitor competitors in markets as directed by the Regional Operations Manager.

• Helps meet budgets through effective cost and inventory control.

• Helps properties maximize financial performance.

• Travel and/or overnight stay will berequired.

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile.

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Ability to read, understandand interpretinformation found in a variety of reports and other internal hotel information.

• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.

• General computerproficiency.

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.

• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.

• Ability and flexibility to work long hours on a regular basis and as business conditions demand.

• Ability to manage multipleactivities oftenin stressful situations.

• Ability to organize oneself, and one’swork and the efforts of others.

• Ability to make effectivejudgmentson allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems.

Preferred Skills/Credentials/Experience/Education:

• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge,skillsand abilities. High school diploma preferred but notrequired.

• Minimum3 years’ experience in management. Supervisory experiencerequired. Experience levelsrequiredmight vary based upon the size,volumeand character of company

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• This position is occasionallyrequiredto sit, climb, balance, stoop, kneel,crouchor crawl.

• The employee mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

• May be exposed to extreme weather conditions, cold, heat, rainif at an exterior property.

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).

• Travel 90% of the time to other properties within the market and to the bank.May berequiredto stay overnight at these locations.

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance

• 401k with company match

• 3 weeks of PTO

• Sundays off!

• Mileage reimbursement

• Weekly payroll

• Career growth opportunities

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.