General Manager

InTown Suites; Hurstbourne (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

3 weeks PTO

Sundays off

Weekly payroll

Career growth opportunities

Job summary

InTown Suites is seeking a General Manager to lead daily hotel operations, drive financial performance, and nurture a safe, clean environment for guests and staff at our Louisville property. You will oversee front office, housekeeping, and maintenance while upholding corporate standards and guest satisfaction.

The role requires leadership, strong communication, and the ability to manage budgets, schedules, and staff development in a fast-paced environment. Travel to nearby properties is expected.

Qualifications

• Must possess a valid driver’s license and auto insurance, with a functioning car.
• Strong English reading/writing and communication abilities for guest and staff interaction.
• Ability to read and interpret internal reports and forecasts.
• Mathematical skills to forecast revenue, occupancy, and labor costs.
• General computer proficiency.
• Knowledge of Front Office operations and guest relations.
• Ability to manage multiple tasks under pressure.
• Effective problem-solving and staff coaching skills.

Responsibilities

• Recruit, interview, and hire property staff.
• Train and develop property staff and provide ongoing support.
• Manage office operations, guest check-ins/outs, and payroll functions.
• Ensure outstanding guest service and high occupancy revenue.
• Identify and address maintenance and life/safety issues.
• Support budgets, P&L analysis, and cost controls.
• Coordinate capital expenditure needs and projects.
• Foster relationships with local authorities and partners.
• Travel to other properties for market insights and bank visits.

Skills

Staff management

Budgeting

Revenue management

Customer service

Leadership

Education

High school diploma

3+ years management experience

Tools

Front Office software

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Property Address:

4604 Wattbourne Ln.
Louisville, Kentucky 40299

The General Manageris responsible forthe daily operations of an individual property, and is also accountable for the financial performance, physicalconditionand work atmosphere of the property. General Managers are charged with the primary duty of managing andoperatingtheir propertytoprovide asafe, clean environment for both guests and employees. The General Manageris responsible forensuring that the property adheres to corporate financial and operational procedures and ensuresa high levelof quality and guest satisfaction. Salesmanship and knowledge of the local competitive landscape are critical to success.

Essential Duties and Responsibilities:

• Recruit,interviewand hire all property staff

• Training,developmentand support of property staff

• Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions

• Ensure and provide excellent guest service

• Developexpertiseon computer operating system

• Identifyand manage repair and maintenance issues

• Identifycapital expenditure needs

• Assistwith completion of capital expenditure projects

• Identifyand follow up on life/safety issues and inspection issues

• Notify Supervisor of any guest concerns

• Maximize financial performance through revenue management and pricing recommendations

• Meet budgets through P&L analysis and effective cost and inventory control

• Assistsin preparation of annual budgets

• Monitor competitors for their market

• Drive sales through local marketing

• Develop andmaintainpositive relationships will all local governmental authorities

• Assistin recruitment and training of other General Managers

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile.

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Ability to read, understandand interpretinformation found in a variety of reports and other internal hotel information.

• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.

• General computerproficiency.

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.

• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.

• Ability and flexibility to work long hours on a regular basis and as business conditions demand.

• Ability to manage multipleactivities oftenin stressful situations.

• Ability to organize oneself, one’s work and the efforts of others.

• Ability to make effectivejudgmentson allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems.

Preferred Skills/Credentials/Experience/Education:

• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge,skillsand abilities. High school diploma preferred but notrequired.

• Minimum3 years’ experience in management. Supervisory experiencerequired. Experience levelsrequiredmight vary based upon the size,volumeand character of company

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• This position is occasionallyrequiredto sit,climb,balance,stoop, kneel,crouchor crawl.

• The employee mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery

• May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).

• Travel to other properties within the market and to the bank.

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance

• 401k with company match

• 3 weeks of PTO

• Sundays off!

• Weeklypayroll

• Career growth opportunities

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.