Floating General Manager

InTown Suites; Alabama; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa​

401k with company match

3 weeks PTO

Sundays off

Mileage reimbursement

Weekly payroll

Career growth opportunities

Easy to follow training programs &

Job summary

InTown Suites seeks a Floating General Manager to oversee operations at assigned properties, stepping in for General Managers on off days or vacations. You’ll perform short-term market-wide assignments, lead guest services, and drive improvements in staffing and operations.

Role requires travel across the market, recruiting and training staff, and ensuring safety and quality. A strong background in front office and guest relations is essential.

Qualifications

• High school diploma preferred but not required.
• Minimum 3 years’ experience in management; supervisory experience required.
• Valid driver’s license and auto insurance are required.
• Ability to communicate effectively in English.
• Strong knowledge of front office operations and guest services.

Responsibilities

• Operate properties in the absence of a General Manager as needed.
• Follow Daily Flow when acting as General Manager.
• Drive sales through local marketing and guest service as directed by Regional Operations Manager.
• Identify and manage repair, maintenance, safety, and policy issues.
• Assist in recruitment and training of staff.
• Monitor market competition and assist in cost and inventory control.
• Travel 90% within the market; overnight stays may be required.

Skills

Driver’s license

Auto insurance

English proficiency

Leadership

Customer service

Budgeting

Education

High school diploma

Tools

Front Office Systems

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Operations Manager to provide coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

Essential Duties and Responsibilities:

• Operates properties in the absence of a General Manager as needed.

• Follows General Manager Daily Flow when acting as GeneralManager.

• Developexpertiseoncomputer operatingsystem.

• Assistsin recruitment of General Managers and other property staff.

• Training,developmentand support of property staff.

• Drive sales through sales calls and other local marketing as directed by theRegional Operations Manager.

• Ensure and provide excellent guest service.

• Identifyand manage repair and maintenance issues.

• Identifyand follow up on life/safety issues and inspection issues.

• Notify Regional Operations Manager immediatelyof any safety,securityand/or violations of policy.

• Notify Regional Operations Manager of any guest concerns.

• Monitor competitors in markets as directed by the Regional Operations Manager.

• Helps meet budgets through effective cost and inventory control.

• Helps properties maximize financial performance.

• Travel and/or overnight stay will berequired.

Essential Qualifications:

• Possess a valid driver’s license, current autoinsuranceand a functioning automobile.

• Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

• Ability to read, understandand interpretinformation found in a variety of reports and other internal hotel information.

• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.

• General computerproficiency.

• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.

• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.

• Ability and flexibility to work long hours on a regular basis and as business conditions demand.

• Ability to manage multipleactivities oftenin stressful situations.

• Ability to organize oneself, and one’swork and the efforts of others.

• Ability to make effectivejudgmentson allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems.

Preferred Skills/Credentials/Experience/Education:

• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge,skillsand abilities. High school diploma preferred but notrequired.

• Minimum3 years’ experience in management. Supervisory experiencerequired. Experience levelsrequiredmight vary based upon the size,volumeand character of company

Work Environment and Physical Requirements:

• Indoor work with hard and carpeted surfaces

• Standing for up to eight (8) hour shifts

• Must be able to remain in a stationary position 50% of the time

• This position is occasionallyrequiredto sit, climb, balance, stoop, kneel,crouchor crawl.

• The employee mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

• May be exposed to extreme weather conditions, cold, heat, rainif at an exterior property.

• Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

• The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).

• Travel 90% of the time to other properties within the market and to the bank.May berequiredto stay overnight at these locations.

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision,lifeand disability insurance

• 401k with company match

• 3 weeks of PTO

• Sundays off!

• Mileage reimbursement

• Weekly payroll

• Career growth opportunities

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.