Assistant Branch Manager - Alcoa Branch

Knoxville TVA Employees Credit Union; Alcoa (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) with employer match

Group life insurance

Long-term disability

Bonus opportunities

Paid holidays

Training programs

Incentive pay

Community involvement

Job summary

Knoxville TVA Employees Credit Union in Alcoa, TN seeks a service-minded Member Service Associate to deliver high-quality member experiences, explain products, and process transactions. You will open/close accounts, answer inquiries, and assist with branch operations while upholding privacy and accuracy.

The role emphasizes teamwork, cross-selling, and maintaining a welcoming, efficient service environment for our members and communities.

Qualifications

• Experience delivering member-facing services with accuracy and courtesy.
• Ability to explain Credit Union products and meet members' financial needs.
• Strong communication and problem-solving skills.

Responsibilities

• Assume responsibility for professional performance of member service functions.
• Present Credit Union services and assist members; open/close accounts.
• Answer questions, collect data, secure answers, and report results.
• Inform members about services, rates, and payroll options.
• Cross-sell Credit Union products and services.
• Provide efficient transaction processing and greet members by name.
• Coordinate with area staff and management; assist team members.
• Maintain supervisor-informed on activities and significant issues.
• Attend meetings and work with others to reach department goals.
• Support branch operations and staff development, including scheduling and training.

Skills

Customer service

Cash handling

Cross-selling

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Description

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match.

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

Primary Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
• Actively cross-sell Credit Union products and services.
• Welcome all members with a pleasant verbal greeting, smile and handshake. Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.
• Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assist team members whenever possible.
• Keep supervisor informed of area activities and of any significant problems or concerns.
• Complete required reports and record accurately and promptly.
• Attend meetings as required.
• Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year.
• Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.
• Work at other branches when needed.
• Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
• Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
• Assist with implementing and monitoring the budget for the branch.
• Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
• Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.
• Ensure staff receives on-going training on security and robbery procedures.
• Conduct loan interviews. Process and approve loans.
• Work the teller line on a consistent and regular basis.
• Visit employee groups each month.
• Maintain involvement in local community events.
• Create and maintain a cross-selling environment within the branch.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Education/Certification

High school diploma or equivalent. Valid driver’s license.