Floating Bank Sales & Service Rep: Customer Focused

First Citizens; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in Hickory, NC. You will process transactions, educate customers on bank tools, and refer sales opportunities to our bank partner.

Ideal candidates have a high school diploma, at least 6 months in customer service, and a valid driver's license for frequent driving between offices. You will support a dynamic, service-driven team and help deliver exceptional customer experiences.

Qualifications

• High School Diploma or GED and 6 months in customer service.
• Valid driver's license required; frequent driving to other offices.
• Knowledge of retail banking products and services.

Responsibilities

• Service standards: foster partnerships, identify sales/referral opportunities and address customer needs.
• Comply with regulations, policies and training deadlines to manage risk and efficiency.
• Position-specific skills: financial literacy, retail banking knowledge; communication and branch operations.
• Handle deposits and transactions accurately and build relationships with customers.

Skills

Communication

Customer Service

Adaptability

Teamwork

Agility

Sales Outreach

Financial Literacy

Retail Banking

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in Hickory, NC. You will process transactions, educate customers on bank tools, and refer sales opportunities to our bank partner.

Ideal candidates have a high school diploma, at least 6 months in customer service, and a valid driver's license for frequent driving between offices. You will support a dynamic, service-driven team and help deliver exceptional customer experiences.