FLOAT UNIVERSAL BANKER

BayCoast Bank; Seekonk (MA); On-site; USD 35,000 - 44,000; Full time

Job summary

BayCoast Bank is seeking a FLOAT UNIVERSAL BANKER to deliver exceptional customer service and banking solutions. In this entry-level role, you will facilitate customer transactions across various locations, ensuring satisfaction while supporting branch goals. Applicants should have prior customer service experience and a passion for relationship development.

Qualifications

• Minimum of 4 months sales/customer service experience in a retail environment.
• Previous banking and/or cash handling experience necessary.
• Self-motivator with a desire for relationship development.

Responsibilities

• Provide banking products and services to new and existing customers.
• Engage with customer inquiries, processing transactions accurately.
• Promote opportunities for additional bank products and services.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma

Job description

Join to apply for the FLOAT UNIVERSAL BANKER role at BayCoast Bank

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Join to apply for the FLOAT UNIVERSAL BANKER role at BayCoast Bank

This range is provided by BayCoast Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,977.50/yr - $43,153.50/yr

POSITION TITLE: FLOATING UNIVERSAL BANKER

DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION

LEVEL: 103

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A

Function

Under the direction of the Regional Manager, the Floating Universal Banker is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers at various locations, where needed. This individual is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Is also responsible for opening new accounts, assisting customers in processing banking transactions, teaching customers about the bank’s products and services as well as the cross selling of Bank products and services. This position includes supervisory responsibilities which vary dependent upon the Branch needs. Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.

Responsibilities

RELATIONSHIP DEVELOPMENT AND SERVICE

• Adheres to the Customer Centric service standards
• Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction.
• Effectively engages with customer inquiries in a courteous and efficient manner.
• Accurately processes various customer transactions
• Leverages problem-solving and strong communication skills to resolve customer issues
• Performs customer service and relationship development duties as required
• Initiates contact with customers to ensure satisfaction.
• Responds to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank’s problem resolution procedures.
• Strives to meet and exceed personal and branch goals and initiatives
• Embraces the Bank’s commitment to Solutions by seeking and recognizing relationship development opportunities to refer to our customers and new business to different areas of the bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and BayCoast Mortgage
• Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition
• Knows features and benefits of BayCoast Bank products
• Evaluates customers’ needs by being consultative and encouraging discussion in order to offer Solutions.
• Effectively recognizes relationship development opportunities and refers customers to appropriate personnel
• Engages in Relationship Development and Service activities and contributes directly to the success of the branch by recognizing and uncovering customer needs and matches them to the Bank’s products and services.
• Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them.
• Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
  
  

OPERATIONS

• Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions
• Consistently produces the expected volume of teller transactions while maintaining teller difference limits
• Prepares documents completely and accurately
• Processes documents correctly and promptly
• Quickly responds to internal inquiries
• Places stop payments on accounts and official checks, as requested
• Directly sells money orders and bank checks
• Signs bank checks and overrides certain transactions in accordance with proper procedures
• Balances daily work at end of day, assists in adding up all documents for end of day branch proof, changes ribbons and calculator rolls on equipment, images/scan checks and bonds
• Proves and processes night deposit and subject to verification bags
• Processes bond redemptions
• Assists in the proving of the ATM machine
• Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud
• Assists in the Safe Deposit Box functions
• Effectively uses available resources for problem resolution.
• Conducts business in a professional manner and maintains a neat, organized work area
• Accurately completes the loan applications
• Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed
• Consistently adheres to bank policies and procedures regarding branch operations, security and
  
  

employment practices

• Participates as a “team player” to accomplish branch tasks.
• Adhere to Bank's confidentiality policy and the safeguarding of customer information.
• Attends all required trainings/meetings as assigned or scheduled.
• Is encouraged to participate in community events and organizations
• Enthusiastically participates in bank-sponsored training programs, campaigns, and contests.
• Performs additional duties as requested.
  
  

Knowledge/Skills/Experience Requirements

High school/some college preferred. Minimum of 4 months sales/customer service experience in a retail environment. Previous banking and/or cash handling experience necessary. A self- motivator with a demonstrated aptitude and desire for relationship development achievement. Maintains a current registration with the Nationwide Multistate Licensing System (NMLS). Decision-maker with well-developed interpersonal skills including a positive and helpful attitude.

Physical/Work Condition Requirements

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs., carry coin bags, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

Equipment Used

General office and bank equipment. Bank and IRS forms. Computer, printer, coin machine, bill counter, cash recycler, copier, scanner, fax machine, Card @ Once instant Debit/ATM card printer, safe deposit time recorder.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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