Float Teller / Member Service Representative

Community West Credit Union; Grandville (MI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k) eligibility at 90 days

Generous PTO starting in your first 12

Casual dress code

Healthy work/life balance

Investment in growth opportunities

Job summary

Community West Credit Union in Grandville, MI is seeking a Float Member Service Representative to assist members with financial needs and service requests. The role supports deposits, withdrawals, payments, and product inquiries while upholding CWCU policies and security standards.

The position is based in-office with occasional travel to other branches; strong computer skills and a member-first mindset are essential for delivering excellent service and growth opportunities within the credit

Qualifications

• 2-3 years of banking/teller experience.
• High school diploma or GED.
• Communicates clearly, respectfully, and professionally.
• Comfortable with using a computer, Word, and Excel.
• Basic math skills are required and keyboard literacy is helpful.
• A member-first mindset.

Responsibilities

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Skills

Teller experience

Clear communication

Professional demeanor

Computer skills

Basic math

Member-first mindset

Education

High school diploma or GED

Tools

CBX system

Microsoft Word

Microsoft Excel

Job description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better. If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here! We don’t just offer a job; we offer a workplace you can be proud of.

Exceptional Benefits

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities

Role Responsibilities

As a Float Member Service Representative, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills

• 2-3 years of banking/teller experience.
• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Basic math skills are required and keyboard literacy is helpful
• A member-first mindset

Work Environment

Schedule: Monday through Friday, 8:45am – 5:15pm EST; in office. This position is based at the Grandville branch, with travel to the Kentwood and Middleville branches as needed to support staffing needs. Reliable transportation is required for travel between branches.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.