Teller - Full-Time

Mercantile Bank; Ionia (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercantile Bank is seeking a full-time Teller for the Dexter Ionia branch to support accurate, customer-centered service. You will prepare your station, greet customers, and balance your drawer while guiding customers to the right next steps, including appointments for accounts or loan needs.

The role emphasizes adherence to policies and regulations, while working with teammates to keep daily branch tasks on track and deliver excellent service.

Qualifications

• Strong customer service, communication, and teamwork.
• Accurate cash handling and data entry/typing skills.
• Ability to prioritize and perform well in a fast-paced environment.
• Personal mobile device required for system sign-in and emergency procedures.

Responsibilities

• Process deposits, withdrawals, loan payments, and check cashing within established procedures.
• Maintain and balance a cash drawer daily with strong attention to detail.
• Use 360 View to identify needs, pursue cross-sell opportunities, and make appropriate referrals.
• Promote self-service options, support concierge/Live ATM (if applicable), and assist with appointment setting.
• Remain alert to fraud indicators and educate customers as needed.
• Complete required training on time and follow all laws, regulations, and bank policies.

Skills

Customer service

Cash handling

Communication

Teamwork

Data entry

Job description

Mercantile Bank is seeking a full-time, Teller in our Dexter Ionia branch to support accurate, compliant, and customer-centered branch service. This role is essential to delivering reliable transaction support while protecting customers and the bank through careful adherence to policy and regulation.

Our Foundation

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As a Teller

You'll start by preparing your station, logging into systems, and reviewing any branch updates. Throughout the day you'll greet customers promptly-whether they walk in or call-keeping lines moving while staying attentive to details that protect against fraud. You'll shift between transaction work and guiding customers toward the right next step, such as setting an appointment for account-opening or loan needs, or encouraging available self-service tools. Between customer interactions, you'll coordinate with teammates to keep daily branch tasks on track, complete assigned training, and stay current on product updates. At day's end, you'll reconcile and balance your drawer and help ensure the branch is ready for the next business day.

Key responsibilities include:

• Process deposits, withdrawals, loan payments, and check cashing within established procedures
• Maintain and balance a cash drawer daily with strong attention to detail
• Use 360 View to identify needs, pursue cross-sell opportunities, and make appropriate referrals
• Promote self-service options, support concierge/Live ATM (if applicable), and assist with appointment setting
• Remain alert to fraud indicators and educate customers as needed
• Complete required training on time and follow all laws, regulations, and bank policies

Required skills/qualifications:

• Strong customer service, communication, and teamwork
• Accurate cash handling and data entry/typing skills
• Ability to prioritize and perform well in a fast-paced environment
• Personal mobile device required for system sign-in and emergency procedures

Schedule:

Monday - Friday 8:30am-5:00pm