Float Sales & Service Representative (Float Bank Teller)

First Citizens Bank; Warrenton (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process transactions and assist customers at branch locations. This float position covers Warrenton and nearby branches, with mileage reimbursement for travel between offices.

The role supports branch sales efforts by identifying and referring opportunities to the appropriate bank partner, while delivering quality service and maintaining regulatory compliance.

Qualifications

• Requires High School Diploma or GED and 6 months customer service experience.
• Preferred experience in sales, cash handling, and in-person customer service.

Responsibilities

• Foster collaborative partnerships to deliver value for customers and colleagues.
• Identify and refer sales opportunities to the bank partner.
• Ensure accurate processing of transactions and customer service requests.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Problem solving

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

This is a float position and will require travel to provide coverage to branches in the following areas: Warrenton (home branch), Henderson, Spring Hope, and Williamston depending on staffing need. Mileage will be reimbursed.

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer
• Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Financial literacy
• Knowledge of retail banking products and services
• Branch Banking Operations
• Communication (Written and Verbal)
• Transaction Processing
• Builds Productive Relationships
• Detail oriented

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service
• Preferred Area of Experience: Sales, cash handling, in-person customer service
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.