Float Sales & Service Representative (Float Bank Teller)

First Citizens; Oriental (NC); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

First Citizens Bank is seeking a Sales and Service Representative to process transactions and handle customer service requests at the branch. You will educate customers on bank capabilities, tools, and resources, and refer sales opportunities to bank partners. This role is a float position requiring travel to multiple branches.

The successful candidate will demonstrate excellent communication, adaptability, and teamwork to support branch operations and customer satisfaction.

Qualifications

• Must possess strong communication and interpersonal skills.
• Experience in customer service is preferred but not required beyond 6 months.
• Ability to adapt quickly to new information and technology.

Responsabilités

• Process transactions and customer service requests at the branch.
• Identify and refer sales opportunities to the appropriate bank partner.
• Support branch sales efforts and educate customers on bank capabilities.

Connaissances

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Formation

High School Diploma or GED

Description du poste

Overview

Are you a people person? Be a First Citizens person.

Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer
• Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to multiple branches.

Responsibilities & Qualifications

Duties & Responsibilities: Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Financial literacy
• Knowledge of retail banking products and services
• Branch Banking Operations
• Communication (Written and Verbal)
• Transaction Processing

Qualifications: Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Area of Experience: Sales, cash handling, high-volume in-person customer service, banking
Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.