Float Sales & Service Associate

Five Star Bank; Town of Waterloo (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

17 Days PTO

11 Company-Paid Holidays

Health Insurance

401(k) Plan

Life Insurance

Disability Coverage

Tuition Reimbursement

Volunteer Program

Job summary

Five Star Bank in Geneva, NY is hiring a Sales & Service Associate to deliver friendly, personalized service and guidance while handling daily banking needs. You will help customers achieve their financial goals through thoughtful solutions and digital tools.

You will open new accounts, assist with lending apps, promote online and mobile banking, and represent the bank at community events. A strong customer-focus and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• At least 2 years in a customer-facing role, preferably banking/retail or sales.
• Balance service and sales with a customer-first approach.
• Excellent communication with a consultative mindset.
• Comfort using digital tools and helping others navigate technology.
• Team player, detail-oriented, self-motivated and adaptable.

Responsibilities

• Process deposits, withdrawals, payments and service requests with accuracy.
• Engage customers with personalized financial guidance and solutions.
• Open personal and small business accounts and assist with lending apps.
• Educate customers on online banking, mobile apps, and ITMs.
• Represent Five Star Bank at branch events and community outreach.
• Refer complex needs to Relationship Bankers and other partners.
• Follow regulatory requirements, policies and training.
• Support cash handling, audits, and daily branch operations.

Skills

Customer service

Sales

Digital literacy

Communication

Team player

Education

High School Diploma

Tools

Banking systems

ITMs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Retail Geneva Plaza, Geneva, NY, US

Salary Range: $17.00 To $23.00 Hourly

Join the Five Star Bank Team as a Sales & Service Associate

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you’ll do more than handle transactions — you’ll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions.

What You’ll Do

• Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy.
• Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers’ financial goals and recommend appropriate solutions.
• Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards.
• Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs).
• Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community.
• Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners.
• Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures — including assigned compliance training.
• Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations.

What We’re Looking For

• High School Diploma or GED required.
• At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales.
• Confidence balancing service and sales responsibilities with a customer-first approach.
• Excellent communication skills with a consultative mindset.
• Comfort using digital tools and helping others navigate technology.
• A team player who is detail-oriented, self-motivated, and adaptable.

Licensing

• Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
• Familiarity with banking or teller systems is a plus; training and support are provided.

Physical Requirements

• Ability to stand for prolonged periods.
• Ability to lift between 1–10 lbs regularly, occasionally up to 30 lbs.
• Extensive computer and phone use.
• Ability to travel between office locations as needed.
• Repetitive motions may be required.

Schedule

• Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.
• May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank

• Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
• Career Growth: Clear advancement opportunities into roles such as Relationship Banker.
• Stability: Being in business for over 200 years.
• 17 Days of PTO and 11 Company-Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings and Flexible Spending Accounts
• Retirement Savings Accounts including Pension and 401(k) Plans
• Company-Paid Life Insurance and Disability Coverage
• Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
• Tuition Reimbursement and Employee Referral Program
• Wellness Reimbursement and Star Volunteer Program

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.