Float - Patient Service Specialist

Tryon Med; Charlotte (NC); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Tryon Med is seeking a Patient Service Specialist to support patient intake, scheduling, registration, and payment processing across multiple locations. The role requires greeting patients professionally, educating on the patient portal, and ensuring accurate documentation in athenaNet.

The position is full-time, Monday–Friday, 8am–5pm, with location flexibility to cover all Tryon offices as needed; prior EHR/scheduling experience is preferred and customer service excellence is essential.

Qualifications

• Minimum one year of medical office or healthcare facility experience.
• Experience with E.H.R. and scheduling.
• Experience serving customers in person and on the phone.

Responsibilities

• Schedule appointments in athenaNet.
• Greet patients and visitors professionally.
• Complete registration and educate patients on portal usage.
• Collect co-payments, balances, and payment plans.
• Balance and close batches daily.
• Answer inbound and outbound calls and schedule follow-ups.
• Work at different Tryon office locations.
• Verify eligibility and benefits daily.
• Document appropriately within athenaNet.
• Maintain accurate messages.

Skills

Customer service

Communication skills

Phone handling

Scheduling experience

Education

High school diploma

Some college

Tools

AthenaNet

Job description

Patient Service Specialist - Float

This position provides support with the intake and processing of patients presenting for care, and other relative activities.

This is a full-time position that will support all locations, Monday to Friday, 8am - 5pm. Must be available to work minimum 2 days per week plus 1 Friday per month

Primary Job Responsibilities/Tasks may include, but not limited to:

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements:

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.
• Must be willing to drive to any location.

Education:

• High school diploma; some college preferred

Experience:

• Minimum of one-year medical office or healthcare facility experience.
• E.H.R. and Scheduling experience.
• Experience serving customers in person and on the phone

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
• Dexterity in hands and fingers.
• Ability to quickly respond to changing conditions and situations.
• Ability to concentrate on details.