Float Patient Care Assistant — Clinical & Front Desk Support

Pplm; Boston (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with employer  

Life and Disability Insurance

Professional Development Opportunities

Commuter Benefits

Equity, inclusion, and belonging

Job summary

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant (PCA) to provide frontline patient services at our Worcester Health Center, with regular travel to the Marlborough Health Center. You will greet patients, check them in/out, document in the EHR, and support clinicians throughout visits.

The role requires strong communication, accuracy, and a commitment to patient confidentiality. Training and supervision are provided in a mission-driven environment.

Qualifications

• High School Diploma/GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.
• Ability to lift up to 30 lbs and remain active throughout most of the shift.

Responsibilities

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
• Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
• Take and record vital signs; collect medical history information per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and assist with resolving patient concerns.

Skills

Customer service

Communication

Computer skills

Microsoft Office

Education

High School Diploma/GED

Medical Assistant training preferred

Tools

Microsoft Office

Job description

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant (PCA) to provide frontline patient services at our Worcester Health Center, with regular travel to the Marlborough Health Center. You will greet patients, check them in/out, document in the EHR, and support clinicians throughout visits.

The role requires strong communication, accuracy, and a commitment to patient confidentiality. Training and supervision are provided in a mission-driven environment.