Float New Patient and Surgery Scheduler

CU Denver; Aurora (CO); Hybrid; USD 44,000 - 53,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Retirement plan

Paid time off

Vacation days

Sick days

Holiday days

Tuition benefit

ECO Pass

Job summary

University of Colorado Anschutz in Colorado is seeking a Float New Patient and Surgery Scheduler to coordinate scheduling for new patient visits and surgeries across the Obstetrics and Gynecology department. This role acts as a liaison for non-clinical issues, manages referrals, and ensures timely pre-authorizations and insurance verifications.

The position supports scheduling across multiple divisions with a hybrid work arrangement (3 days on campus) and reports to the Clinical Operations

Qualifications

• High school diploma or GED.
• Two (2) years of patient registration and insurance processes.
• Bilingual, Spanish-speaking (preferred).
• Customer service or general administrative experience (preferred).
• Experience with appointment scheduling and insurance verification (preferred).
• EPIC experience (preferred).
• MS Office experience (preferred).
• Two (2) years or more of Surgical Scheduling experience (preferred).
• Four (4) years or more of administrative experience in a health‑care setting (preferred).

Responsibilities

• Assist and act in patient scheduling issues, training, education, communication and problem solving.
• Develop and maintain training and workflow documents for Surgery scheduling.
• Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.
• Obtain surgery insurance authorizations.
• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals.
• Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.
• Route correspondence to referring physicians and other appropriate care providers.
• Share in answering incoming telephone calls from patients and referring physicians.
• Serve as a liaison between patients and physicians for all non‑clinical issues.
• Complete referral and authorization checks.
• Participate in staff meetings and trainings as required.
• Generate patient quotes for procedures and surgeries.
• Display a willingness to work collaboratively, timely and cooperatively with all members of the Department team.
• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

Job description

University of Colorado Anschutz

Department: Obstetrics and Gynecology

Job Title: Float New Patient and Surgery Scheduler

Position #: 00853816 - Requisition #:41368

Job Summary

In the Department of Obstetrics and Gynecology, as part of the larger University of Colorado Anschutz School of Medicine, we have access to an intensive care unit, cutting‑edge equipment, and multiple teams of subspecialists in female health. This allows us to address even the most complex medical problems. We also provide a wide array of reconstructive surgical options, including minimally invasive and robotic surgery.

The individual in this position will function as the liaison between the patient and the providers for all non‑clinical issues, including scheduling office visits and procedures within the clinics, scheduling surgeries, communicating pre‑appointment instructions and appointment confirmations, insurance verifications, and/or pre‑authorizations as necessary. The Float New Patient and Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits and surgeries. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. As a float position, this individual will be trained on and support scheduling across multiple divisions in the OBGYN department. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Clinical Operations Program Manager for the Department.

Key Responsibilities

Scheduling Support

• Assist and act in patient scheduling issues, training, education, communication and problem solving.

• Develop and maintain training and workflow documents for Surgery scheduling.

• Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.

• Obtain surgery insurance authorizations.

• Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals

• Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.

• Route correspondence to referring physicians and other appropriate care providers.

• Share in answering incoming telephone calls from patients and referring physicians.

• Serve as a liaison between patients and physicians for all non‑clinical issues.

• Complete referral and authorization checks.

• Participate in staff meetings and trainings as required.

• Generate patient quotes for procedures and surgeries.

• Display a willingness to work collaboratively, timely and cooperatively with all members of the Department team.

• Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

Administrative Support

• Provide administrative support to Department faculty as needed.

• Perform broad range of high‑level administrative duties as requested.

Work Location

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in‑person meetings.

Why Join Us

Why work for the University?

We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications

Minimum Qualifications

• High school diploma or GED

• Two (2) years of patient registration and insurance processes. Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Bilingual, Spanish‑speaking.

• Customer service or general administrative experience.

• Experience with appointment scheduling and insurance verification.

• EPIC experience.

• MS Office experience.

• Two (2) years or more of Surgical Scheduling experience.

• Surgical Scheduling training experience within EPIC.

• Four (4) years or more of administrative experience in a health‑care setting.

Conditions of Employment

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Competencies

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Ability to multitask efficiently and effectively while maintaining quality control standards.

• Ability to maintain accuracy, consistency, and confidentiality.

• Outstanding customer service skills.

• Understanding of HIPAA practices and patient confidentiality.

• Ability to maintain a positive attitude with clients, employees, and management.

• Ability to work quickly - individually and as part of a team.

• Ability to read, analyze, and interpret policies, documents, and regulations.

• Must be detail‑orientated and maintain excellent organizational skills.

• Must be tech savvy (ability to understand, apply, and benefit from technology).

• Ability to effectively communicate at all levels, including physicians, leadership, and staff.

• Ability to work within large, complex healthcare systems.

• Ability to attest to computer proficiency and learn new computer applications.

• Ability to keyboard/type, write legibly, and accurately record information.

• Ability to analyze and interpret data.

• Ability to organize workflow with particular focus on tracking patient care and improving patient flow.

• Effectively copes with fast‑paced environment and typical job stressors.

• Ability to deal calmly and courteously with people.

• Ability to follow oral and written instructions and established procedures.

• Ability to multitask efficiently and effectively while maintaining quality control standards.

• Ability to maintain accuracy, consistency, and confidentiality.

• Demonstrates personal integrity, honesty, and sincerity at all times.

• Ability to perform basic filing, office procedures and word processing.

• Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established as $43,700 - $52,877.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Background Check Statement

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.