Float Member Service Advisor

Lateral Sands; Macedon (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k retirement plan

Life insurance

Insurance coverage options

Career clothing

Employee perks

Job summary

Reliant Community Federal Credit Union is seeking a friendly Member Service Advisor to support Monroe County branches, including Macedon. You will handle routine transactions, promote Reliant products, and deliver exceptional member service in a fast-paced environment.

The role requires a high school diploma, cash handling or sales experience, and strong communication—plus flexibility to work Saturdays as needed. Join a team committed to ART values and community impact.

Qualifications

• High school diploma or equivalent is required.
• Previous cash handling, sales or customer service experience
• Professional and positive attitude, with a desire to help others
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment independently as well as with a team
• Ability to work a flexible schedule, including Saturdays

Responsibilities

• Provide a positive member experience.
• Perform routine member transactions in a professional, confidential, and accurate manner.
• Assure that Reliant products and services are provided to our members.
• Experience exciting career opportunities!

Skills

Customer service

Cash handling

Sales experience

Communication

Education

High school diploma or equivalent

Job description

Description

Status: Hourly/Non-exempt

Location: Wayne & Ontario County Branches (Macedon, Newark, Farmington, Canandaigua, Sodus & Geneva) primarily, but is expected to travel to any one of our 10 locations.

Shift/Hours: Full-time, based on business needs. Business hours are Monday-Thursday 9am-4pm, Friday 9am-5pm and Saturday 9am-12pm. Must be flexible to meet current and future business needs.

General Summary

Do you have a passion for helping people? If so, we are looking to hire you for a very important position, Member Service Advisor (MSA)! Our MSA's work directly with our members each and every day, they are a strong representation of the credit union and our culture! Reliant Credit Union, ranked one of Rochester's top mid-sized workplaces nine years in a row, is seeking to add an energetic team member to support our Monroe County Branches.

As An MSA At Reliant, You Will

• Provide a positive member experience.
• Perform routine member transactions in a professional, confidential, and accurate manner.
• Assure that Reliant products and services are provided to our members.
• Experience exciting career opportunities!

We offer an excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART), along with an excellent benefits package including our 401k retirement plan, life insurance benefits, insurance coverage options, career clothing, and other employee perks.

Requirements

Knowledge, Skills & Abilities

• Professional and positive attitude, with a desire to help others
• Confidence to recommend products and services
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment independently as well as with a team
• Ability to work a flexible schedule, including Saturdays

Required Training And Experience

• High school diploma or equivalent is required.
• Previous cash handling, sales or customer service experience

Physical Requirements

• Use keyboard, monitor, telephone, and other standard office equipment.
• Lift and move a minimum of 20 pounds.
• Capable of regular, reliable and timely attendance

Candidates considered for hire are subject to credit and other employment reference checks.

Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at [e-mail].