Float Front Office Associate

RAYUS Radiology; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Float Front Office Associate to be the first point of contact for patients. This full-time role involves greeting patients, scheduling procedures, and ensuring smooth communication between patients and technologists. With a focus on compassion and integrity, you will help provide essential screening and diagnostic services. Join a dedicated team that values high-quality service and offers a range of benefits including medical, dental, and tuition reimbursement. If you have a passion for customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Life/Disability Insurance

Tuition Reimbursement

Adoption Assistance

Pet Insurance

Paid Time Off (PTO)

Holidays

Qualifications

• 1-2 years of customer service experience is required.
• Proficiency with computer systems and typing is essential.

Responsibilities

• Greet and check-in patients, processing payments and copays.
• Schedule patients and maintain records in RIS.

Skills

Customer Service

Microsoft Office

Typing Proficiency

Bilingual Skills

Education

High School Diploma or Equivalent

Job description

Description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, greeting and registering patients, scheduling procedures, and acting as a liaison between technologists and patients awaiting exams. This role involves travel to multiple CDI locations, with eligibility for a shift differential.

You will be part of a team providing screening, diagnostic, and interventional procedures with compassion and integrity, ensuring high quality, access, service, and value for our patients and providers. Your role includes actively listening to patients' needs and demonstrating empathy.

This is a full-time position, working Monday - Friday with rotating Saturdays. Shifts vary.

Essential Duties:

1. Registration (65%)

• Greeting and checking-in patients, registering demographic info, processing payments and copays
• Answering phones efficiently and courteously
• Handling calls for center associates
• Relaying messages between technologists and patients
• Following up on unread exams
• Maintaining the lobby area and office supplies
• Ordering office supplies as needed
• Maintaining patient info sheets
• Push imaging via electronic interfaces
• Completing confirmation calls and providing prep instructions
• Faxing reports, billing info, and medical releases

Scheduling & Insurance (25%)

• Scheduling patients and entering orders
• Maintaining database of referring physicians
• Updating patient records in RIS
• Arranging interpreter, transportation, and accommodations
• Managing pending-scheduling list
• Checking exams for insurance pre-certification
• Handling information release requests
• Obtaining insurance authorizations as needed

Other duties (10%)

Qualifications

Required:

• High school diploma or equivalent
• Microsoft Office experience
• 1-2 years customer service experience
• Proficiency with computer systems and typing
• Valid driver's license and proof of insurance

Preferred:

• 1-2 years medical front office experience
• Knowledge of medical terminology and office procedures
• Bilingual skills

RAYUS is committed to clinical excellence and superior service. Join us and shine the light on radiology services! RAYUS is an EO employer/vets/disabled.

Benefits (eligibility dependent) include medical, dental, vision, 401k with match, life/disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, holidays, and more. Visit our careers page for details.