Float Front Office Associate

RAYUS Radiology; Frontenac (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in Radiology is seeking a Float Front Office Associate to be the first point of contact for patients. In this full-time role, you will greet and register patients, schedule procedures, and ensure smooth communication between patients and technologists. This position offers the opportunity to work across multiple locations while delivering compassionate service. Join a dedicated team committed to excellence in patient care and enjoy a range of benefits including medical, dental, and vision insurance, along with a 401k plan. Your contributions will help enhance the quality of care provided to the community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life and Disability Insurance

Tuition Reimbursement

Adoption Assistance

Pet Insurance

PTO and Holiday Pay

Qualifications

• 1-2 years customer service experience required.
• Proficient in Microsoft Office Suite and computer systems.

Responsibilities

• Greet and check-in patients for imaging services.
• Schedule patients and maintain accurate records.
• Act as a liaison between patients and medical technologists.

Skills

Customer Service

Microsoft Office Suite

Computer Systems Proficiency

Bilingual

Education

High School Diploma or Equivalent

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. In this role you will travel to multiple CDI locations in the market, and be eligible for a shift differential.

You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

This is a Full-time position working Monday - Friday with rotating Saturdays. Shifts vary.

Essential Duties:

(65%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays


• Answers phones and handles calls in an efficient and friendly manner


• Fields calls appropriately for center associates


• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information


• Follows-up on any unread exams


• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up


• Orders office supplies as needed


• Maintains supply of patient information sheets


• Pushes imaging via electronic interfaces


• Completes confirmation calls and provides preparation instructions to patients


• Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

• Schedules patients and enters orders


• Maintains an up-to-date and accurate database on all current and potential referring physicians


• Accurately maintains patient records within radiology information system (RIS)


• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate


• Maintains accurate pending-scheduling list


• Checks all exams for pre-certification with patient's insurance company


• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines


• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(10%) Performs other duties as assigned

Required:

• High school diploma or equivalent


• Microsoft Office Suite experience


• 1-2 years customer service experience


• Proficient with using computer systems and typing


• Valid driver's license and proof of current insurance

Preferred:

• 1-2 years medical front office experience


• Medical terminology and office background


• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.