Flight Support Specialist New

FlyExclusive, LLC; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

flyExclusive seeks a Flight Support Specialist to coordinate flight operations, ensure safety compliance, and support client service excellence. You will manage flight logs, passenger details, trip planning, and regulatory requirements while communicating with ground handlers and authorities.

Ideal candidates bring a dispatch license or pilot license, strong planning and communication skills, and the ability to work in a fast-paced environment.

Qualifications

• FAA Dispatch or Pilot license required.
• 60+ days as FlyExclusive dispatcher or similar role.
• High school diploma or equivalent.
• Excellent prioritization and coordination skills in a fast-paced environment.
• Creative problem resolution skills.
• Ability to develop and maintain relationships with internal and external customers.
• Excellent written and verbal communication.
• Must be authorized to work lawfully in the United States without sponsorship.
• Successful completion of a comprehensive background check.
• Bachelor's degree in aviation or equivalent experience.
• Knowledge of business jet performance capabilities.

Responsibilities

• Plan trips outside 24 hours and gather missing information for flight bookings.
• Check Notams, TFRs, PPRs, and slots for upcoming trips and notify relevant departments.
• Coordinate arrivals/departures with FBOS and ground handlers; arrange after-hours ops.
• Use ForeFlight for trip planning to confirm range and fuel reserves.
• Ensure compliance with customs, immigration, and international handling requirements.
• Monitor weather and ATC status to minimize schedule disruptions.
• Maintain knowledge of Operations Manual, FAA/ICAO regs, and company procedures.
• Coordinate maintenance events with MX planners and update dispatch pass-down.
• Perform other duties as assigned by management.

Skills

Prioritization & coordination

Written & verbal communication

Problem solving under pressure

Customer relationship skills

Microsoft Office proficiency

Education

FAA Dispatch License or Pilot License

High School diploma or equivalent

Bachelor’s degree in aviation or related experience

Tools

ForeFlight trip planning

Aviation regulatory knowledge

Job description

Why start your new career with flyExclusive:

flyExclusive is a dynamic and growing company with a strong commitment to safety, service, and excellence. As a member of our team, you will have the opportunity to work with state-of-the-art aircraft and advanced technologies, providing you with valuable experience and career development opportunities. We offer a competitive salary and benefits package, as well as a supportive and collaborative work environment. Join us at flyExclusive and take your career to new heights!

Job Summary

The Flight Support Specialist role at flyExclusive involves comprehensive coordination and support for flight operations, ensuring compliance with safety regulations, operational standards, and client service excellence. Specialists oversee flight logs, passenger details, trip planning, regulatory requirements, and scheduling adjustments. They serve as key contacts for operational updates, maintaining communication with ground handlers, customs, and aviation authorities.

Key Responsibilities

• Able to plan trips outside 24 hours to acquire any missing information needed. Missing information such as Pax names, Date of births, passport information, weights, etc.

• Checks Notams // TFRs // PPRS & Slots against all upcoming trips making the appropriate departments aware of any changes required.

• Notifying all FBOS and ground handlers of arrivals and departures. Arranging early and late ops for any flights outside normal business hours to ensure staffing.

• Proficient in using Foreflight trip planning to ensure aircraft range and fuel reserves are met. If not, make the appropriate departments aware of the planned fuel stop.

• Ensure all required customs, immigration, agriculture, international handling requirements, or foreign government regulations and requirements are met for every flight segment. Able to work any future international trip that requires advanced handling.

• Responsible for proactively monitoring weather and air traffic control status and any other possible schedule interruption to client services, scheduling, and all other interested parties as necessary.

• Must be highly knowledgeable of the flyExclusive Operations Manual, FAA and International Regulations, Company Operations Specifications, Company Policies and Procedures, and other pertinent information relating to his/her duties.

• Maintenance Review (Ensure aircraft inspections are complied with. Verify aircraft hours, landings, and MELS are within parameters of the scheduled flights. Ensuring the upcoming mx events are built and coordinated with MX planners. This should give us a better outlook of what is dropping.

• Updating the Dispatch pass down chat with information to pass down to the dispatchers.

• Perform other duties as assigned by management

Skills and Abilities:

• Being a self-starter who is highly motivated with strong initiative

• Interpersonal skills with an emphasis on effective communication skills in both oral and written forms

• Accountability and having hard conversations

• Strong ability to problem-solve under pressure daily

• Ability to communicate clearly and effectively through phone, email, and personal correspondence

• Proficient knowledge of Microsoft Office Suites

• Proficient critical thinking and presentation skills

• Basic Understanding of Computer Applications and Data Entries.

• Ability to multitask, prioritize, and manage time effectively

• Strong cognitive and analytical abilities, including effective time management, rapid learning, information retention, critical thinking, problem-solving, multitasking, adaptability, and exceptional attention to detail with a commitment to excellence.

Competencies

• Microsoft Office Suites

• More than proficient in Excel

Physical Demands

• Ability to see and hear clearly

• Ability to read, comprehend, and speak English clearly

• Ability to sit, stand, and walk for extended periods

• Ability to regularly lift/move up to 30 pounds

Work Environment

• Typical office and computer lab environment with frequent interruptions.

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications

• FAA Dispatch License or Pilot License

• 60+ Days as a flyExclusive Licensed Flight Dispatcher or flyExclusive Dispatcher

• High School diploma or Equivalent

• Excellent prioritization and coordination skills in a fast-paced environment.

• Creative problem resolution skills.

• The ability to develop and maintain long-term relationships with internal and external customers.

• Excellent written and verbal skills.

• Must be authorized to work lawfully in the United States without sponsorship..

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred education and experience

• A bachelor's degree in aviation, or equivalent experience.

• Knowledge of business jet performance capabilities.

Required QualificationsFAA Dispatch License or Pilot License60+ Days as a flyExclusive Licensed Flight Dispatcher or flyExclusive DispatcherHigh School diploma or EquivalentExcellent prioritization and coordination skills in a fast-paced environment.Creative problem resolution skills.The ability to develop and maintain long-term relationships with internal and external customers.Excellent written and verbal skills.Must be authorized to work lawfully in the United States without sponsorship..Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.Preferred education and experienceA bachelor's degree in aviation, or equivalent experience.Knowledge of business jet performance capabilities.