Flight Follower/Customer Service Representative

Kalitta Charters LLC; Ypsilanti (MI); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Short Term Disability

Employee Assistance Program (EAP)

Life Insurance with AD&D

Travel Assistance Program

Cancer Expert Now

401K with match

Medical/Dental/Vision options

Flexible Spending Account

Long Term Disability

Life Insurance for Employee, Spouse, &

Job summary

Kalitta Charters LLC seeks a Charter 135 Flight Follower to coordinate aircraft, crews, customers, maintenance, and logistics for passenger, cargo, and air-ambulance missions. This on-site role requires clear communication, composure, and teamwork.

You will enter trip details in flight-following systems, coordinate transport and lodging, and ensure safety and regulatory compliance. Based at Willow Run Airport, this four-10 hour shift role supports a 24/7 operation.

Qualifications

• High school diploma or GED required.
• Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.
• Valid, unrestricted driver’s license required when driving is an essential function of the position.

Responsibilities

• Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
• Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
• Prepare trip quotes based on aircraft and crew availability and established pricing guidelines.
• Monitor active trips and coordinate routing changes to support on-time performance.
• Source air and ground transportation resources within time-sensitive operational constraints.
• Enter, update, and track trip details accurately in Avianis or other flight-following systems.
• Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
• Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
• Maintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.
• Manage multiple priorities while delivering responsive, service-focused support.
• Be accountable for Safety and ensure compliance with the with the Safety Management System

Skills

Written and verbal communication

Attention to detail

Organization

Reliability

Team collaboration

Education

High school diploma or GED

Aviation/dispatch/logistics/customer service/operations experience preferred

Tools

Microsoft Office

Job description

Description

Join Kalitta Charters, a family-owned aviation organization built on decades of safety, service, and operational excellence. As a Charter 135 Flight Follower, you will help keep complex passenger, cargo, and air-ambulance missions moving safely and efficiently by coordinating aircraft, crews, customers, maintenance, and logistics. This on-site role is ideal for a detail-oriented professional who communicates clearly, stays composed in a fast-paced environment, and takes pride in supporting a collaborative team.

Your responsibilities will include:

• Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
• Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
• Prepare trip quotes based on aircraft and crew availability and established pricing guidelines.
• Monitor active trips and coordinate routing changes to support on-time performance.
• Source air and ground transportation resources within time-sensitive operational constraints.
• Enter, update, and track trip details accurately in Avianis or other flight-following systems.
• Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
• Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
• Maintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.
• Manage multiple priorities while delivering responsive, service-focused support.
• Be accountable for Safety and ensure compliance with the with the Safety Management System

Benefits:

Awarded 2026 Top Employee Benefits

Employer Provided:

• Short Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance with Accidental Death & Dismemberment Insurance
• Travel Assistance Program
• Cancer Expert Now
• Fidelity 401K with match

Additional Employee Elective:

• BCBS - Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth
• Eye Med - Vision
• Flexible Spending Account - Medical and Dependent Care
• Long Term Disability
• Life Insurance for Employee, Spouse, and Child
• Accident and Critical Illness Insurance for Employee, Spouse, and Child
• Hospital Indemnity for Employee, Spouse, and Child
• Met Law Coverage
• Nationwide Voluntary Pet Insurance

Requirements

Education Requirements:

• High school diploma or GED required.
• Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.

Qualifications, Certificates, Licenses & Document Requirements:

• Valid, unrestricted driver’s license required when driving is an essential function of the position.

Knowledge, Skills & Abilities:

• Working knowledge of Microsoft Office, web-based systems, and common business technology.
• Ability to read, write, and communicate in English at the level needed to perform the essential functions safely and effectively.
• Strong organization, judgment, attention to detail, and follow-through.
• Reliable attendance and the flexibility to support a 24/7 operation.
• Ability to prioritize competing demands, protect confidential information, and work accurately under time pressure.
• Professional, ethical, and service-oriented approach.
• Clear written and verbal communication skills and the ability to build productive working relationships.
• Ability to collaborate effectively with people from varied backgrounds and across operational teams.

Physical Requirements:

The physical demands below are representative of those needed to perform the essential functions of this position, with or without reasonable accommodation.

• Regularly sit or stand, communicate, and use hands and fingers to operate a computer, telephone, and related office equipment.
• Occasionally lift or move up to 30 pounds.

Location Requirements:

• This is an on-site position based at Willow Run Airport (YIP) in Ypsilanti, Michigan.
• Remote work is not available for this role.
• Relocation assistance is not available.

Shift Requirements:

• Available schedules include second shift (1:00 p.m.-11:00 p.m.) and third shift (10:00 p.m.-8:00 a.m.).
• The standard schedule is four 10-hour workdays followed by three days off.
• Full-time availability is required, including assigned nights, weekends, and holidays.
• Overtime may be required based on operational needs and will be paid in accordance with applicable law.

Other Requirements:

• Must be at least 18 years of age
• Must be legally authorized to work in the United States

Compensation:

• Hourly pay range: $24.00-$28.00, based on relevant education, experience, skills, and other lawful job-related factors.
• The established pay scale includes opportunities for annual increases.