Flight Follower 135

Cape Air; Hyannis (MA); On-site; USD 55,000 - 90,000; Full time

Job summary

Cape Air in Hyannis, MA seeks Flight Followers to coordinate minute-to-minute daily operations from SOC. You will act as the central communications hub for pilots, station operations, maintenance, and flight management, ensuring the safe and compliant execution of the daily schedule.

You will complete competency checks, monitor NOTAMs and weather for legality, and participate in decision making during irregularities.

Qualifications

• Part 121 Dispatch Certificate preferred.
• Excellent communication and interpersonal skills required.
• Able to handle multiple tasks and adapt under pressure.
• Willing to work nights, weekends and holidays.
• Strong problem solving and decision-making abilities.
• Team player with a proactive attitude.

Responsibilities

• Oversees the safe operation of the daily company flight schedule.
• Acts as the center of communication for pilots, station operations agents, maintenance personnel, and flight management personnel
• Performs duties from SOC at Hyannis headquarters.
• Monitors and ensures accuracy of FLIFO and flight data
• Maintains open dialogue with SOC Supervisors and supports desk coverage as a team
• Addresses workload spikes due to weather, delays, or disruptions and assists others as needed
• Completes competency checks with ATS and annual recurrent training

Skills

Communication

Multitasking

Night/weekend availability

Problem solving

Team orientation

MOCHA HAGoTI attitude

Education

Part 121 Dispatch Certificate, preferred

Job description

SUMMARY

Flight Followers are directly responsible to the SOC Supervisors and are qualified in accordance with FAR 119.69 (d). The on‐duty flight follower will, in addition to fulfilling the duties and responsibilities of company and Federal regulations, coordinate the minute‐to‑minute daily operation of the airline, manage the flow of aircraft and crews in company operations and serve as the focal point for all communication, information and decisions affecting that flow. The on‐duty flight follower will participate in decision‑making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or passenger service personnel; unless a given decision, responsibility is defined otherwise in company or Federal regulations.

PRIMARY RESPONSIBILITIES:

• Oversees the safe operation of the daily company flight schedule.
• With access to all information integral to the operation, acts as the center of communication for pilots, station operations agents, maintenance personnel, and flight management personnel
• Performs his/her duties from System Operations Control (SOC) at the company's Hyannis headquarters.
• Monitors and ensures accuracy of FLIFO
• Assigned a desk for his/her duty period
• Required to complete a Competency Check with an Air Transport Supervisor (ATS), will receive “solo” sign off
• Required to complete Competency Check after annual recurrent training or after a retraining event
• Follows each flight in assigned region to completion and checks NOTAMs, station and enroute weather in assigned region for legality and potential flight disruption.
• Maintains an open, two‑way dialogue with the SOC Supervisors.
• Works with a “Team Approach” to desk coverage
• When a higher than expected workload is encountered due to weather, delays, mechanical irregularities or other disruptions, Flight Followers will assist other members of the team with communications, coordination and other duties in order to make situation more manageable.
• Additional duties as assigned.

QUALIFICATIONS:

• Part 121 Dispatch Certificate, preferred
• Excellent communication and interpersonal skills is required
• Must be able to handle multiple tasks and adapt to changes under pressure situations
• Must be willing to work nights, weekends and holidays
• Must have developed problem solving and decision making skills
• Must be a team player
• Must show MOCHA HAGoTI attitude