Flight Coordinator

DO & CO AG; Hempfield Township (Westmoreland County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hourly pay $22.50

Daily meals

Career development opportunities

Global luxury hospitality brand

Job summary

DO & CO AG is seeking a Flight Coordinator to join the New York team. The role involves coordinating flight-related food service operations, ensuring timely delivery of high-end products to aircraft crews, and maintaining strict quality standards.

Ideal candidates have 2+ years in customer service, strong planning and communication skills, and are comfortable working in refrigerated environments. A valid driver’s license and flexible schedule are required.

Qualifications

• Must have a valid driver’s license.
• At least 2 years of related work experience, preferably in customer service.
• Ability to meet requirements to obtain a PANYNJ ID (Port Authority NY/NJ per TSA regulations, 49 CFR 1542.209).
• Computer literate.
• Excellent planning and coordination skills.
• Outstanding communication skills.
• Hands-on approach.
• Ability to work 50% of the time in a cooler/refrigerated area.
• Works well in a fast-paced, diverse clientele environment.
• Team player with leadership ability.
• Must read/write/communicate in English.
• Flexible schedule.

Responsibilities

• Maintain professional communication across channels and distribute incoming operational information to relevant departments.
• Ensure production processes, quality standards, deadlines, and accuracy for DO & CO’s products handed to aircraft crew without delays.
• Ensure products and trolleys meet quality standards and are delivered as per customer instructions.
• Conduct physical counts and pack additional equipment or products.
• Identify procedures to improve efficiency and customer care.
• Confirm special meals and correct meal quantities for each flight.
• Work with Food Packers and assist in assembly line tasks in cold/storage areas.
• Perform additional duties as assigned by management, upholding DO & CO standards.

Skills

Driver's license

Customer service

Planning & coordination

Communication

Team leadership

English proficiency

Fast-paced environment

Tools

Computer literate

Job description

We have an incredible opportunity for a dynamic Flight Coordinator to join our growing New York Team!

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities

• Maintain professional communication with different channels and distribute all incoming operational information to the relevant departments.
• Ensure production processes, quality standards, deadlines, and accuracy are met to hand over DO & CO’s high-end products to the aircraft crew in person without delays.
• Ensure products and trolleys always meet the utmost quality standards and the delivery is done according to the customer’s instructions.
• Conduct physical counts and pack additional equipment or products.
• Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.
• Confirm special meals and the correct number of meals for each flight are ready, packed, and assigned correctly.
• Work alongside a team of Food Packers with a Hands-on approach and assist in assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.
• Perform additional duties and responsibilities as assigned by management, upholding DO & CO standards.

Qualifications

• Must have a valid driver's license.
• A minimum of 2 years of related work experience, preferably in customer service, is beneficial.
• Ability to meet requirements necessary to obtain a PANYNJ ID (Port Authority NY/NJ per TSA regulations and, more specifically, 49 CFR
• 1542.209).
• Computer literate.
• Excellent planning and coordination skills.
• Outstanding communication skills.
• Hands-on approach.
• Ability to work a minimum of 50% of the workday inside a cooler/refrigerated area.
• Ability to work well in a fast-paced environment and with a diversified clientele.
• Capacity to work well within a team and show leadership skills.
• Must be able to read, write and communicate in English.
• Must have flexible schedule availability.

What We Offer

• Pay rate: $22.50 hourly.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

#NYCIND