Flight Coordinator

Dnata Travel Group; El Segundo (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

dnata Catering is seeking a Flight Coordinator to ensure meals, beverages and equipment meet airline specifications before loading. You will collaborate with airline account teams to ensure timely, accurate order fulfillment, while maintaining strict quality and safety standards.

Qualified candidates will have a high school diploma or GED with 2–3 years of customer service experience, strong Excel/MS Office skills, and the ability to obtain necessary badges.

Qualifications

• High school diploma or GED with 2–3 years of progressive customer service experience.
• Proficient in Microsoft Office applications, including Excel.
• Must have driver’s license.
• Badge eligibility for Port Authority, TSA and CBP is required.
• Must read and write in English.
• Flexibility with shifts including nights, weekends, and holidays.

Responsibilities

• Ensure all customer menu specifications, equipment requirements, and service standards are accurately executed prior to aircraft loading.
• Coordinate with airline account management, production, and dispatch to support timely and accurate order fulfillment.
• Maintain strong attention to detail and documentation in a fast-paced environment.
• Comply with HACCP/GMP and dnata catering sanitation and safety policies.

Skills

Excel

MS Office

Communication

Attention to detail

Multi-tasking

English literacy

Badge eligibility

Education

High school diploma or GED

Tools

Driver's license

Job description

Job Description

Posted Tuesday, February 3, 2026 at 8:00 AM | Expires Friday, January 1, 2027 at 7:59 AM

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

As a Flight Coordinator for dnata Catering, your primary responsibility is to ensure all customer menu specifications, equipment requirements, and service standards are accurately executed prior to aircraft loading. This role focuses on detailed verification of meals, beverages, and onboard equipment against the boarding bill and airline specifications to ensure compliance with quality, safety, and presentation standards.
You will work closely with airline account management, production, and dispatch teams to support timely and accurate order fulfillment while maintaining strong attention to detail and documentation. Your customer-focused mindset, organization, and ability to adapt to last-minute changes help ensure seamless operations and consistent service delivery.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• An effective communicator, capable of determining best way to reach different audiences and executing communications based on that understanding.
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.
• Capable of building strong customer relationships and delivering customer-centric solutions.
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
• Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

You Will:

• Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures.
• Check all meals to ensure accuracy of menu specifications and meal counts.
• Constantly on the move in an out of the office and on an aircraft.
• You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats.
• Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors.
• Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field.
• Other duties as assigned.

External Relationships

• Coordinating with airline clients and ensuring efficient delivery logistics.

EDUCATION:

High school diploma or GED with two – three years of progressive customer service experience.

QUALIFICATIONS:

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have driver’s license.
• The ability to meet requirements necessary to obtain a Port Authority, TSA and CBP badge is a required.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Flexibility (different shifts - night, weekends, holidays).
• Ability to lift and push heavy objects, racks, etc.
• Ability to work in a fast-paced environment .
• Work safely to prevent accidents to self and coworkers.

Work environment:

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)

Notice Regarding Background Checks in California

Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code §1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living.

You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code §1786.22.