Flight Administrator

Dnata Travel Group; California (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) and healthcare

Free meals during shift

Job summary

dnata Catering is seeking a Flight Administrator to coordinate inflight catering operations, aligning multiple teams to ensure on-time, compliant flight execution. The role requires strong judgment, real-time decision-making, and adherence to safety and food-safety standards.

You will liaise with airline clients, production, dispatch, and ramp teams to manage schedules, address disruptions, and support continuous improvement initiatives while maintaining HACCP/GMP compliance.

Qualifications

• High school diploma or GED required.
• 3–5 years progressive aviation, logistics, catering, or operational customer service experience.
• Experience coordinating multi-functional workflows or airline operations preferred.

Responsibilities

• Coordinate and align inflight catering activities across teams to ensure on-time execution.
• Monitor flight schedules, catering timelines, staffing, and service delivery.
• Lead real-time resolution of service disruptions and last-minute customer requests.

Skills

Microsoft Office

Driver's license

English proficiency

Attention to detail

Multi-tasking

Flexibility (shifts)

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Job description

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer

• Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Free Medical, Dental & Vision.
• Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift.

Our Mission

• To be the word's most admired air and travel provider.

Our Core Values

• We Are Safe
• We Are Future Thinkers
• We Play To Win
• We Respect Everyone and Work As A Team

Flight Administrator – Catering

As a Flight Administrator for dnata Catering, you serve as the operational lead responsible for coordinating and aligning inflight catering activities across multiple functional teams to ensure on-time, accurate, and customer‑compliant flight execution. This role operates one level above the Flight Administrator, providing real‑time operational oversight, prioritization, and problem resolution without direct people‑management responsibility.

You act as the primary point of coordination between airline clients, account management, production, dispatch, and quality teams to manage schedules, resolve service disruptions, and proactively address last‑minute operational changes. Your role requires strong operational judgment, situational awareness, and decision‑making to keep flights moving safely, efficiently, and in accordance with service agreements.

Essential Functions and Responsibilities

• Effective operational communication: synthesize real‑time information, determine the most effective communication channels, and align multiple stakeholders toward timely execution.
• Highly adaptable in approach and demeanor to manage shifting operational priorities, service disruptions, and time‑sensitive changes.
• Build strong external and internal relationships while delivering customer‑focused operational solutions.
• Strong decision‑maker with demonstrated ability to assess risk, prioritize competing demands, and take decisive action to maintain operational continuity.
• Proactively identify issues, anticipate downstream impacts, and drive solutions with urgency, accountability, and professionalism.

You Will

• Serve as the primary operational coordination point between airline clients, account management, production, dispatch, quality, and ramp operations.
• Monitor flight schedules, catering timelines, staffing alignment, and service execution to ensure on‑time and compliant delivery.
• Lead real‑time resolution of service disruptions, shortages, equipment variances, and last‑minute customer requests.
• Validate operational readiness and ensure handoffs between functional teams are aligned and documented.
• Escalate critical risks appropriately while independently resolving routine operational issues.
• Ensure compliance with all HACCP/GMP, dnata sanitation, food safety, security, and safety policies.
• Maintain situational awareness across multiple flights and operational zones simultaneously.
• Support operational reporting, service recovery documentation, and continuous improvement initiatives.
• Frequently move between office, production areas, and airside operations as required.
• Ability to lift up to 30 lbs., stand for extended periods, bend, squat, and work in refrigerated environments (35–40°F) and outdoor weather conditions.
• Comply with Ramp Safety policies and procedures; safety vests and PPE must be worn while on the field.
• Perform other duties as assigned.

External Relationships

• Serve as a primary operational liaison with airline clients, station leadership, and customer representatives.
• Coordinate service expectations, schedule changes, operational constraints, and recovery actions in real time.
• Maintain professional, solution‑oriented communication that reinforces dnata’s service standards and reliability.

Communication and Process

• Demonstrate excellent communication skills, including conflict resolution, situational de‑escalation, and operational clarity across diverse teams.
• Communicate priorities, risks, and changes accurately and timely to ensure alignment and continuity of operations.
• Document operational decisions, service deviations, and corrective actions according to established procedures.
• Identify process gaps and partner with leadership to recommend workflow improvements and standardization.

Education

High school diploma or GED with three to five years of progressive aviation, logistics, catering, or operational customer service experience. Prior experience coordinating multi‑functional workflows or airline operations strongly preferred.

Qualifications

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have driver’s license.
• Must have the ability to obtain a Port Authority, Port ID (per TSA regulations).
• Excellent attention to detail.
• Ability to multi‑task.
• Must be able to read and write in English.
• Flexibility (different shifts – night, weekends, holidays).
• Ability to lift and push heavy objects, racks, etc.
• Ability to work in fast‑paced environment.
• Work safely to prevent accidents to self and coworkers.

Work Environment

The role involves exposure to extreme cold/heat (weather), heights, and loud noise; earplugs must be worn while on the ramp.

Diversity and Inclusion

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. We welcome everyone and provide a range of opportunities for professional development and community engagement.

Notice Regarding Background Checks (State Law Disclosures)

• California: Pursuant to the California Investigative Consumer Reporting Agencies Act, dnata Catering may obtain an investigative consumer report that may include personal information. Applicants have the right to request a copy of any report obtained.
• New York: Background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act and CORI statute, dnata Catering may obtain a consumer report or criminal offender record information for employment purposes.
• New Jersey: Background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act.