Flexible Schedule Retail Customer Experience Specialist

The TJX Companies, Inc.; Wayne (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Wayne, NJ operates HomeGoods and other stores, offering a dynamic environment with opportunities for growth. This role focuses on delivering a highly satisfied customer experience, engaging with customers, and maintaining a clean, organized store environment.

You may be cross-trained to support multiple areas to meet business needs and uphold company standards. Candidates should have strong customer service skills, be flexible with scheduling, and possess good

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Flexibility

Attention to detail

Job description

The TJX Companies, Inc. in Wayne, NJ operates HomeGoods and other stores, offering a dynamic environment with opportunities for growth. This role focuses on delivering a highly satisfied customer experience, engaging with customers, and maintaining a clean, organized store environment.

You may be cross-trained to support multiple areas to meet business needs and uphold company standards. Candidates should have strong customer service skills, be flexible with scheduling, and possess good