Flexible Schedule Command Center Analyst – Data-Driven Ops

MaziCTools; United States; Hybrid; USD 52,000 - 78,000; Full time

Job summary

MaziCTools is seeking a Command Center Analyst to monitor daily and intraday metrics across domestic and international operations. You will identify variances, communicate drivers, and craft action plans to keep performance aligned with forecasts.

You will also manage attendance and coordinate planned or unplanned time off while adapting to rapidly changing conditions, building strong relationships across partner management, training, operations, HR, and technology teams.

Qualifications

• Preferred +1 years working in Call Center/Contact Center Operations.
• Adaptable to a fast-paced environment with flexible scheduling.
• Able to work autonomously and in a group; thrives in ambiguity.

Responsibilities

• Monitor daily and intraday metrics against forecast and communicate variances.
• Create pre-determined action plans to keep performance aligned with goals.
• Manage attendance and communication, including planned and unplanned time-off.
• Build relationships with cross-functional teams including partner management, training, operations, HR, technology.

Skills

MS Word

MS PowerPoint

MS Access

MS Excel

Analytical skills

Time management

Job description

MaziCTools is seeking a Command Center Analyst to monitor daily and intraday metrics across domestic and international operations. You will identify variances, communicate drivers, and craft action plans to keep performance aligned with forecasts.

You will also manage attendance and coordinate planned or unplanned time off while adapting to rapidly changing conditions, building strong relationships across partner management, training, operations, HR, and technology teams.