Flexible Part-Time Call Center Representative

Rockland Trust; Brockton (MA); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Tuition assistance

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid training

Job summary

Rockland Trust is seeking a Call Center Representative for a flexible part-time schedule in-office. The role supports customers with banking questions, digital services, accounts and loans, delivering Rockland Trust's trusted service in a busy customer-care environment.

Ideal candidates are seeking work-life balance, including students or professionals. The position offers tuition assistance, comprehensive benefits, paid training, and opportunities to grow in banking and financial services.

Qualifications

• Part-time availability of 20+ hours per week.
• Interest in banking, customer service, and finance.
• Flexibility to work day and evening shifts.

Responsibilities

• Handle inbound and outbound calls regarding accounts, loans, online banking, and services.
• Resolve questions while delivering exceptional customer experience.
• Process customer requests accurately and efficiently.
• Identify opportunities to deepen relationships through referrals.
• Document interactions and maintain quality/service standards.
• Collaborate with teammates while meeting performance and attendance expectations.

Job description

Job Description

Are you looking for a role that fits around classes, family commitments, or another job? Rockland Trust is seeking customer-focused individuals to join our Call Center team with a flexible part-time schedule. Whether you're a college student gaining professional experience, someone seeking additional income, or a professional looking for work-life balance, this role offers meaningful work, competitive pay, and excellent benefits.

As a Call Center Representative, you'll serve as a trusted resource for our customers, assisting with banking questions, digital services, accounts, and loans while delivering the exceptional service Rockland Trust is known for.

Why This Role Stands Out

• Flexible scheduling options of 20+ hours, day and evening shifts available.
• Competitive pay: $20.00 to $26.00 per hour
• Tuition assistance for undergraduate and graduate degree programs
• Comprehensive health, dental, vision, and other benefits
• Paid training and ongoing professional development
• Valuable experience in banking, customer service, and financial services
• This is an in-office role with flexibility to work from our Brockton, Franklin, Lowell, or Plymouth locations.

What You'll Do

• Assist customers through inbound and outbound calls regarding accounts, loans, online banking, and other financial services
• Resolve questions and issues while delivering an exceptional customer experience
• Process customer requests accurately and efficiently
• Identify opportunities to deepen customer relationships through referrals
• Document interactions and maintain compliance with quality and service standards
• Collaborate with teammates while meeting performance and attendance expectations

Through hands-on customer interactions, professional development opportunities, and our tuition assistance program, you'll gain valuable skills in customer service, communication, financial services, and problem-solving that can support your academic and career goals.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well-being. Benefits include: competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.