Flexible Online Grocery Order Fulfillment Specialist

Whole Foods Market, Inc; Ohio; On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market, Inc. is seeking an In-Store Shopper in Ohio to prepare customer orders for delivery or pickup. You’ll shop the store for groceries, including produce, meat, dairy, and more, with a focus on accuracy and timely fulfillment.

Weekend availability and flexibility for peak hours are essential to meet customer needs. Role emphasizes customer service, product knowledge, and teamwork, with shifts typically 4–8 hours and potential nights, weekends, and holidays.

Qualifications

• No prior retail experience required
• Sufficient English language proficiency to prepare and shop customer orders
• Must be 18+ years old
• Stand/walk for 4-8 hours per shift
• Lift up to 50 pounds

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexible hours

Team collaboration

Clear communication

Adaptability

Education

High school diploma or equivalent preferred

Job description

Whole Foods Market, Inc. is seeking an In-Store Shopper in Ohio to prepare customer orders for delivery or pickup. You’ll shop the store for groceries, including produce, meat, dairy, and more, with a focus on accuracy and timely fulfillment.

Weekend availability and flexibility for peak hours are essential to meet customer needs. Role emphasizes customer service, product knowledge, and teamwork, with shifts typically 4–8 hours and potential nights, weekends, and holidays.