Flexible On-Call Technical Editor & Document Specialist

Serco; Madison (WI); Remote; USD 34,000 - 55,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Serco Inc. seeks a part-time on-call Technical Editor & Document Support Specialist to edit, format, and produce client-facing technical and operational documents.

You will collaborate with program management, operations, quality, and technical teams to ensure documents meet templates, standards, and contractual requirements. The role focuses on editing, quality reviews, and deliverable development support, with flexible scheduling averaging 10–20 hours per week.

Qualifications

• Authorization to work in the United States
• Bachelor's degree in a relevant field plus at least two years of relevant experience (six years may substitute)
• Proven experience reviewing and editing client-facing deliverables
• Proficiency in Word with Track Changes, comments, styles, templates, automatic numbering, TOC, cross-references, and formatting
• Experience supporting federal government contracts (desired)
• Experience using SharePoint, Confluence, Box or similar CMS for document libraries and workflows
• Able to coordinate reviews and maintain document versions in a deadline-driven environment

Responsibilities

• Perform technical, substantive, and editorial reviews of client documents (SOPs, plans, reports, white papers, meeting minutes, training docs)
• Ensure documents comply with templates, formatting standards, and style requirements
• Improve clarity, grammar, readability, and document flow while preserving meaning
• Coordinate technical questions with authors and SMEs
• Coordinate reviews using tracked changes and comments; resolve feedback with authors
• Review documents against contractual requirements and quality standards; flag gaps for resolution
• Maintain document repositories and version control records
• Assemble and prepare final client submission packages
• Support surge periods and special projects
• Assist with document assembly and formatting
• Support SOPs and process documentation updates
• Identify opportunities to simplify procedures and improve usability

Skills

Editing complex documents

Review coordination

Strong written/verbal communication

Attention to detail

Independent work

Education

Bachelor's degree in English/Communications/Technical Writing

Tools

Microsoft Word

PowerPoint

Teams

SharePoint

Confluence

Box

Job description

Serco Inc. seeks a part-time on-call Technical Editor & Document Support Specialist to edit, format, and produce client-facing technical and operational documents.

You will collaborate with program management, operations, quality, and technical teams to ensure documents meet templates, standards, and contractual requirements. The role focuses on editing, quality reviews, and deliverable development support, with flexible scheduling averaging 10–20 hours per week.