Flexible Member Care Guide | Multichannel Support

Devoted; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Stipend for mobile/internet

Stock options

Bonus eligibility

Parental leave

401K

Job summary

Devoted Health is seeking a flexible, customer-focused Member Service Guide to connect with members across voice, chat, and digital channels. You will help navigate benefits, schedule appointments, and translate complex information into clear guidance, using AI-assisted tools to stay present with members.

The role includes inbound, outbound, and cross-functional work with seasonal demand and extended hours.

Qualifications

• 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment.

Responsibilities

• Engage with members across all channels with empathy, professionalism, and care.
• Help members navigate benefits, find providers, schedule appointments, and translate complex healthcare information into clear terms.
• Conduct proactive clinical outreach and identify escalation paths with clinical staff.
• Meet productivity, quality, and output metrics while following HIPAA and internal workflows.

Skills

Customer service

Healthcare experience

HIPAA compliance

Multi-channel support

AI tools familiarity

Job description

Devoted Health is seeking a flexible, customer-focused Member Service Guide to connect with members across voice, chat, and digital channels. You will help navigate benefits, schedule appointments, and translate complex information into clear guidance, using AI-assisted tools to stay present with members.

The role includes inbound, outbound, and cross-functional work with seasonal demand and extended hours.