Flexible Customer Care Associate

Harmann Studios; De Pere (WI); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Training

Flexible Scheduling

Mileage Reimbursement

Employee Discount

Equipment provided

Leadership support

Job summary

Harmann Studios Inc. in De Pere, Wisconsin, seeks a Seasonal Flexible Customer Care Associate to support school picture day operations, guiding students and parents with a friendly, professional approach.

You will collaborate with photographers and school staff to ensure smooth sessions, answer questions, and help process orders, with early morning to mid-afternoon hours and training provided.

Qualifications

• Must be organized and enjoy working with adults and students in a school environment.
• Paid technical & professional training will be provided.
• Seasonal position from July through October/November with potential for additional hours.

Responsibilities

• Assist students and parents through the school picture day process.
• Answer questions and provide guidance to ensure order forms are completed.
• Coordinate with school staff and photographers to set up and run sessions.
• Help set up and organize equipment, marketing materials, and documentation.
• Support the lab when needed and ensure smooth operations during photo day.

Skills

Team player

Outgoing personality

Customer guidance

Attention to detail

Basic computer skills

Flexible hours

Job description

About Harmann Studios Inc.

Join our premier family-owned professional photography studio, Harmann Studios Inc., since 1960, located in De Pere, Wisconsin! We've been proudly serving over 60 communities in Northeast WI, offering unique services such as in-house print lab, binding, yearbooks, and customized products and portraits. At Harmann Studios Inc., our mission is to create lasting memories by capturing moments in time. Guided by our core values of Caring, Creative, Superior Experience, and All In, we are committed to delivering exceptional customer experiences.

Do you consider yourself to be an organized individual who enjoys working with adults and students of all ages within a school environment? Are you someone who possesses the motivation and interest to learn and become a member of a fun, friendly, family-oriented Team organization? Join our photography studio team as a Seasonal Customer Associate at Harmann Studios Inc.

What will I do as a Flexible Customer Care Associate in this role?

Working as a liaison with an exciting Team of photographers and school faculty members, you will assist students and parents through the process of school \"picture day\" photography sessions by answering questions and providing guidance to ensure appropriate communications and completion of order forms and other related documentation.

What skills and abilities do I need to become successful in this role?

• A strong desire and ability to work within a Team environment.


• Possess an outgoing, fun, yet professional personality.


• Ability to greet and guide school staff, parents, and students of all ages in a professional manner.


• Be detail oriented with good customer service, communication, and organizational skills.


• Basic computer knowledge.


• Adaptable to early morning/mid-afternoon schedules (School operational hours).

What tools, support, and benefits will I be provided?

• No Experience Required - Paid Technical & Professional Training will be provided


• Flexible Scheduling


• Mileage Reimbursement (If required to use a personal vehicle). Company vehicles will be provided for the majority of required travel.


• Employee Discount (Personal photography materials and processing)


• All equipment, materials, and business casual shirts to be provided.


• Full Leadership Support to ensure your individual success!

Work Schedule & Job Assignments

• Seasonal - July through October/November (Considerations toward additional hours to assist in our photo lab, following)


• Monday through Friday (Early morning through mid-afternoon - Approximately 20-40+ hours per week.


• Assist in the set-up and organization of photography and technical equipment, marketing materials and other documentation, to conduct and process student school photos, working closely with school staff members, parents, and students.

Requirements

• Must maintain an active driver’s license and reliable transportation.


• Employment is contingent on successful completion of a professional third-party background screen.